Senwes Grainlink Questionnaire

Senwes Grainlink Questionnaire

Dear client, Senwes is constantly focusing on improving service delivery levels. With this aim in mind, Senwes Grainlink would like to use this questionnaire to determine your satisfaction with the current service package, as well as to do a needs assessment for the future. Your participation and feedback will ensure that Senwes Grainlink can better expand it's service offering depending on your need. Thank you in advance for your support in this regard.
Please provide your cellphone number. *
There is a lucky draw with three Hinterland vouchers to the value of R1500, R1000 and R500. Your cell phone number will be used contact you should you be one of the lucky winners.
a) When considering where to store your grain and to whom you sell grain to, which of the following aspects are important to you? Arrange them in order of importance (drag and drop), where 1 is the most important and 11 the least important.*
b) Are there any other aspects that are important to you that were not listed above?*
c) Which percentage of your total grain do you store with Senwes Grainlink?*
Which institution(s) do you then use for grain storage and why? *
d) Which aspect below do you consider to be the most important with regards to the payment when you sell your grain?*

Payment certaintyPayment within 72 hours
e) Which percentage of your total grain do you sell to Senwes Grainlink?*
Which institution(s) do you then sell your grain to and why?*
f) Are you a supporter of contract harvesting and would you be interested in this service if it was offered to you?*

YesNo
Which institution(s) do you then sell your grain to and why?
Please provide a reason why you do not prefer this service*
g) Are you in favour of farm loading to a Senwes silo?*

YesNo
What value does the service hold for you?*
Why do you prefer self-delivery?*
h) What is the most important aspect for you in considering who to sell your gain to?*

Market pricing strategyPremium / Basis

i) In your opinion, which of the following services does Senwes comply with, or not. Where you have indicated that Senwes does not comply with certain services, please provide a reason.*

	Complies	Does not comply
An integrated business model (a one-stop-shop for all your needs)
The delivery speed at a silo
The delivery of grain with a higher moisture content
Silo rates
The offer of a combination of purchasing strategy and pricing models
Farm loading to silo
Payment within 48 hours
Loyalty scheme
Relationship with your silo manager
Relationship with your procurer

Calculation
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Please provide a reason why you are not satisfied with our delivery speed at the silos.*
Please provide a reason why you feel we do not comply with our integrated business model.*
Please provide a reason why you feel we do not meet the conditions of service to deliver grain with a higher moisture content.*
Please provide a reason why you are not satisfied with our silo rates.*
Please provide a reason why you think our combination of purchasing strategy and pricing models does not meet your needs.*
Please provide a reason why you are not satisfied with our farm loading service.*
Please provide a reason why you feel we do not meet the terms of service to process payments within 48 hours.*
Please provide a reason why you believe we do not meet the requirements of our loyalty scheme.*
Please provide a reason why you feel the relationship with your silo manager is not adequate.*
Please provide a reason why you feel the relationship with your procurer is not adequate.*
j) Are the following silo services of worth to you? (A fast intake pace and the advantage of harvesting grain with a higher moisture content)*

YesNo
Would you consider Senwes as your preferred service provider in this regard?*

YesNo
Why would you not consider Senwes as your preferred service provider?*

k) In your opinion, what is the value added to your farming activities in terms of the quicker intake rate and the option to harvest and deliver wetter grain?*

	R0/ton	R10/ton	R50/ton	R100/ton	R150/ton
Quick intake rate
Harvest and deliver wetter grain

l) How would you evaluate Senwes’s silo services?*

0 = below expectation1 = as expected2 = above expectation
Please provide reasons and indicate areas where you feel attention should be given.*
m) How would you evaluate Senwes' grain procurement services?*

0 = below expectation1 = as expected2 = above expectation
Please provide reasons and indicate areas where you feel attention should be given. *
n) What is your expectation regarding the services that a grain procurer must offer? You can choose more than one option.*

The basisMarket informationProducts varietyPersonal relationshipTotal portfolio management through a combination of the above services
o) Would you be interested in a pricing model where price risk can be better managed? This portfolio management will include the analysis and implementation of your own data in order to determine profitability.*

YesNo
p) What is your preferred method of interacting with your grain procurer?*

Farm visitTelephone
How often do you want to be visited by your grain procurer on the farm?*

Once every yearTwice every yearMore than two times a year
How often do you want to be contacted telephonically by your grain procurer?*

Once every yearTwice every yearMore than two times a yearType option 4
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