Technical Support Request
Please fill out the form below and one of our Technical Support Advisers will reach out to you as quickly as possible to assist you. If you need immediate support, you can call us directly at 1-877-362-7750.
Case Owner ID
Web Production Year
Please include first and last name
Located at the top of the eDesign website alongside name of school
School Name and Location
Website Where Issue Is Occurring
If "Other" please indicate the website in the description field
InDesign CC 2020
InDesign CC (2019)
InDesign CC (2018)
InDesign CS 6
InDesign CS 5.5
InDesign CS 5
HJ Yearbook Tools
HJ Template Builder
HJ Index Builder
HJ Quick Panel
Briefly Describe the Issue
Please include where in our website the issue occurred, what actions you were taking when this issue occurred, which browser you are using, and if you are using Windows or Mac.
If you are experiencing Portrait upload issues:
Please provide the link to your PSPI files online or send your PSPI file(s) to us via ePage (myhjyearbook.com > Transfer > Send Files to Plant and select the TSA option). Please provide your name and contact information in the description field.
Include a Screenshot
Drag and drop files here
Choose a file
This is not required but always a big help when troubleshooting customer issues
Your Preferred Method of Contact
If "Phone" is selected, please complete additional info below.
Your Phone Number
Please enter a valid phone number.
Extension (if applicable)
Request a Call From a TSA at a Scheduled Time - Allow a 30 Minute Window (optional)
Should be Empty: