TSA Customer Support Form

Technical Support Request

Please fill out the form below and one of our Technical Support Advisers will reach out to you as quickly as possible to assist you. If you need immediate support, you can call us directly at 1-877-362-7750.
Upcoming Holiday Closure

Technical Support will be closed on Thursday, July 3rd and Friday, July 4th for the Independence Day Holiday
Call Back Request Option Disabled

We apologize for any inconvenience, we are experiencing issues with our call back request options. If you need immediate support, please contact us at your convenience at 1-877-362-7750.
Case Owner ID
Web Production Year
Name*
Please include first and last name
Job Number*
Located at the top of the eDesign website alongside name of school
School Name and Location
Your Email*
example@example.com
Website Where Issue Is Occurring*
If "Other" please indicate the website in the description field
InDesign Program
InDesign Extension
Briefly Describe the Issue*
Please include where in our website the issue occurred, what actions you were taking when this issue occurred, which browser you are using, and if you are using Windows or Mac.
If you are experiencing Portrait upload issues:

Please provide the link to your PSPI files online, or send your PSPI file(s) to us via ePage. Please provide your name and contact information in the description field.
Upload Files:

This can include an Excel file for name lists, PDF, or JPEG. This is not required but always a big help when troubleshooting customer issues.
Cancelof
Your Preferred Method of Contact
If "Phone" is selected, please complete additional info below.
Your Phone Number
Please enter a valid phone number.
Extension (if applicable)
Request a Call From a TSA at a Scheduled Time - Allow a 30 Minute Window (optional)
Should be Empty:

Technical Support Request

Upcoming Holiday Closure

Call Back Request Option Disabled

If you are experiencing Portrait upload issues: