About You
First Name
*
Surname
*
Email
example@example.com
Phone Number
Please enter a valid phone number.
Existing customer?
*
Yes
No
Customer ID
Main account holder?
Yes
No
Please name account holder
Back
Next
Your Home
Address
*
Address Line 1
Address Line 2
City
State / Province
Postcode
Back
Next
Your Support Query
What does your query relate to?
*
Please Select
Billing and Accounts
Total Home Wifi
Speeds
Router and Broadband
Gaming
Entertainment Packages
Telephone Packages
No Service
Cancellation or Moving Home
Installation
Other
Provide enquiry details
Speeds
The Grain service provides speeds to your router. Not all devices will be capable of seeing these speeds, and you will see lower speeds over Wi-fi, or if a large number of devices are connected to your service. Before submitting your query, please run through the Grain troubleshooting and provide an image of a wired speed test and our team can look at the service concerns for you.
Wi-Fi
Wi-fi service can be impacted by lots of different factors, some of which are within your control and some are not. Thick walls, underfloor heating or devices such a microwaves and baby monitors can all interfere. Before submitting your query, please take a quick look at the Grain wi-fi troubleshooting, which may be able to answer your query for you.
Billing and Accounts
Got a question about Billing and Accounts? Read our FAQs and see if they can answer the question for you.
Moving Home?
Read more about moving home on our “Moving Home” page and fill out the moving home form to let us know.
No Service
Sorry to hear you have concerns about your service. If we are aware of an issue, we will always publish it on our website.
Attach an image
Browse Files
Drag and drop files here
Choose a file
Cancel
of
Back
Next
Additional Information
How did you hear about Grain?
Please Select
Facebook
Google
TV
Current provider
Current speed
Current cost
Additional information
By clicking send, you agree to our Terms and Conditions, Cookie Policy and Privacy Policy and that we may contact you in relation to your request or to provide you with more information about our service.
Please untick this box if you do not agree to receive marketing from Grain connect.
Submit
Should be Empty: