Welcome to Ali's Cupcakes Order Form!
Hello & thank you for choosing Ali's Cupcakes! This form is intended to be easy for you to give important details prior to order.
Please Read & Understand The Following Policy
ORDER PLACEMENT
~ Must be placed 1 WEEK IN ADVANCE.
~ NOT PLACED 1 week in advance will have a RUSH ORDER FEE starting at $25 included and REQUIRES FULL PAYMENT.
~ 50% NON-REFUNDABLE DEPOSIT IS REQUIRED TO SECURE ORDER(S) THE DAY OF PLACEMENT !
NO PAYMENT/DEPOSIT = NO ORDER
~ Acceptable forms of payment: CashApp, Zelle, Apple Pay
~ DO NOT send the deposit until you have a received a confirmation message.
~ PICKUP ONLY Brooklyn, New York any Time AFTER 12pm to 5pm
~ Remainder/Final Balance MUST be paid 1 day prior to pickup !
~ Within 48 hours of order placement, client will receive a confirmation message via text with a Final Quote and Pick Up Day information.
CANCELLATION
~ If order is cancelled 48 hours before event, Ali's Cupcakes will be happy to transfer non-refundable deposit made on that order to another within 3 months of that date
REFUND
~ Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders.
~ Refunds requested due to decorating style, writing, color shade, or general design will not be honored after pick up for order.
~ Refunds will not be issued to orders that have already been eaten.
~ Refunds are not offered unless there is a mistake that occured on our part.
IMPORTANTLY NOTE THAT
~ Reference/Inspo images sent will not come out exactly as seen in image since Ali's Cupcakes did not initially make it. However will be very similar & alike
~ Everything is made to be edible, so there is little to no waste with your order. You will be informed what is and is not edible.
~ Submit 1 response per order
~ Ali's Cupcakes is not responsible for any damage to the order after pick up is complete. Provide your order with an appropriate & secure table/environment, & optimal room temperature of 75 degrees & below.
Contact Ali for any other questions or concerns
Phone Number: (347) 394-3268
Email: aliscupackesss@gmail.com