Written Notice to Cancel

Name*

First NameLast Name

Email*

example@example.com

Phone Number*

Area CodePhone Number

Are you transferring the product license of your facility?*

YesNo

Will the new licensee assuming ownership of your facility be using Storable products?*

YesNo

⚠️ATTENTION⚠️: Please use this link to proceed with the cancellation of your products pertaining to a sale of your facility(ies) and close this tab.

Using the link provided above will allow you to submit your request.

Are you switching to Storable Easy, Sitelink or Edge?

YesNo

Please provide the name of the new licensee

New licensee phone number

Area CodePhone Number

New licensee email address

example@example.com

Are you canceling a single, multiple, or all facilities?*

SingleMultipleAll

ATTENTION: For multi-facility cancellations where you are cancelling products on different days, please submit individual forms for each facility to ensure cancellations on your preferred timeline.

Please provide the name(s) and address(es) of the facility or facilities you wish to cancel*

Are you cancelling a Storable Software Product(s)*

YesNo

Software Product(s) to Cancel

Would you be interested in a Data Archive?

YesNo

ATTENTION: We can archive your database if you wish to do so with a monthly subscription that is equal to 1/2 of your live software database monthly subscription.

A Data Archive is a copy created of an existing SLWE software database while disabling tenant payment processing, enabling Storable clients to access their data post-Cancellation, Transfer, or Data Decryption at a discounted monthly rate. This provides additional time for exporting data for reporting, tax obligations, state mandates, printing tenant leases for potential disputes, etc.

Would you be interested in Data Decryption?

YesNo

Data decryption involves Storable extracting and sharing existing SLWE software data, including current tenant information, eSign leases, ephotos, and other edocuments, with a non-Storable software company. Tenant payment tokens are provided by Storable's processor, Payrix, and the new software company uploads the data to create a full database for their client, excluding historical information like ledgers and payment receipts.

Please Select the Reason for Cancelling your Software Product(s)

If Other, please include some detail around your reason for canceling your Software Product(s) below.

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To which new software platform are you moving?

If Other, which new software platform are you moving?

Are you cancelling a Storable Website Product(s)?*

YesNo

Websites Product(s) to Cancel

Please Select the Reason for Cancelling your Storable Website Product(s)

If Other, please include some detail around your reason for canceling Storable Website Product(s) below.

0/255

Please enter the URL for the website you wish to cancel

To which new website platform are you moving?

If other, which new website platform are you moving?

Are you cancelling Storable Marketing/SEO/Google Ads/Listings Service(s)?

YesNo

Marketing Service(s) to Cancel

Please Select the Reason for Cancelling your Marketing Service(s)

Please include some detail around your reason for canceling Storable Marketing Service(s) below.

0/255

Are you cancelling SpareFoot?*

YesNo

Please select the reason for cancelling SpareFoot

If Other, please include some detail around your reason for canceling SpareFoot.

0/255

Are you cancelling Storable Insurance or Tenant Protection?*

YesNo

To which new provider are you moving?

If other, to which new provider are you moving?

Please note that the cancellation terms of our risk and insurance offerings vary.

If you are interested in cancelling an insurance product, please contact us at 1-888-545-7627 or info@propertyfirstgroup.com to discuss your options.

Are you cancelling Storable Access Control?*

YesNo

Please Select the Reason for Cancelling Storable Access Control

If Other, please include some detail around your reason for canceling Storable Access Control below.

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To which competitor are you moving to?

If Other, which competitor are you moving to?

Are you cancelling a Storable Payments or Other Product(s)*

YesNo

Payments or Other Product(s) to Cancel

ATTENTION: The bank account tied to your payments processing services should remain open for SIX MONTHS after the above cancellation date due to the possibility of chargebacks, and to prevent any unresolved balances being sent to collections.

Please Select the Reason for Cancelling your Storable Payments or Other Product(s)

If Other, please include some detail around your reason for canceling Storable Payments or Other Product(s) below.

0/255

Are you cancelling a Storable CallPotential Product(s)

YesNo

Some of our CallPotential products have changed names!

Lead Manager Pro is now Storable CRM

Collection Manager Pro is now Collections

Contact Center is now Contact Connect

CallPotential Product(s) to Cancel

Please Select the Reason for Cancelling your CallPotential Product(s)

If Other, please include some detail around your reason for canceling your CallPotential Product(s) below.

0/255

Are you cancelling a Professional Services Product(s)

YesNo

Professional Services Product(s) to Cancel

Please Select the Reason for Cancelling your Professional Services Product(s)

Please describe one thing we could have done differently to keep you as a customer.*

Storable is always looking for ways to improve our products. Would you be willing to discuss your experience with one of our Product Managers? We won’t try to change your mind.

YesNo

Is there anything else you feel that we should know?

Use this space to add details about the product/s to be canceled or any additional feedback you might have

Case Record Type

Retention

Source URL

REGARDING YOUR STORABLE EDGE PRODUCT(S)

We want to say thank you for being a valued customer. We don't want to see you leave, but we understand your decision.

Below are a few important items for you to follow to make sure the cancellation process goes smoothly:

All automated processes such as autopayments, delinquency notices, etc will continue to run until the account is deactivated.
If using Sage or SMS credit card processing services, be aware that deactivating your Edge PMS software account does not cancel those accounts. You must contact Sage or SMS directly to cancel those accounts.
If you are switching to another software, keep in mind that any API integrations that you have, will need to be re-established again with the providers (website, kiosk, online auctions, call centers, etc.)
Your database will only remain active up until your cancellation date. After that date, you will have access to the database in a read-only state. You'll be able to look up tenant information and run reports.

REGARDING YOUR SITELINK OR SLMS PRODUCT(S)

We want to say thank you for being a valued customer. We don't want to see you leave, but we understand your decision.

Below are a few important items for you to follow to make sure the cancellation process goes smoothly:

If you are using Auto-Batch, please turn this off by going into the Setup screen, clicking on Program Defaults, go to the 'Batch' tab and uncheck "Process Autobills". This will ensure that no credit cards and/or ACH transactions are processed during the overnight process to cause any delays or errors during the cancellation window.
If using Sitelink Merchant Services, be aware that final funding will be provided shortly after account is closed.
If you are switching to another software, keep in mind that any API integrations that you have, will need to be re-established again with the providers (website, kiosk, online auctions, call centers, etc.)
We can archive your database if you wish to do so. After 90 days, the data/ information is completely deleted from our servers.

To complete your cancellation request, please submit the form using the button below

Written Notice to Cancel

Please Note: Cancellations must be requested at least 10 days prior to billing date for non-insurance products.