• Written Notice to Cancel

    Submitting this form serves as written notice to cancel your Storable product(s). Please complete the following fields with accurate information to ensure your cancellation request is processed correctly. We always welcome feedback and will use yours to improve our customer experience.
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  • Are you transferring the product license of your facility?*
  • Will the new licensee assuming ownership of your facility be using Storable products?*

  • ⚠️ATTENTION⚠️: Please use this link to proceed with the cancellation of your products pertaining to a sale of your facility(ies) and close this tab.

     

    Using the link provided above will allow you to submit your request.

  • Are you switching to Storable Easy, Sitelink or Edge?
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  • Are you canceling a single, multiple, or all facilities?*

  • ATTENTION: For multi-facility cancellations where you are cancelling products on different days, please submit individual forms for each facility to ensure cancellations on your preferred timeline.

  • Please Note: Cancellations must be requested at least 10 days prior to billing date for non-insurance products.

  • Cancel All Products?
  • Requested Cancel Date for All Products
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  • Are you cancelling a Storable Software Product(s)*
  • Would you be interested in a Data Archive?

  • ATTENTION: We can archive your database if you wish to do so with a monthly subscription that is equal to 1/2 of your live software database monthly subscription.

     

    A Data Archive is a copy created of an existing SLWE software database while disabling tenant payment processing, enabling Storable clients to access their data post-Cancellation, Transfer, or Data Decryption at a discounted monthly rate. This provides additional time for exporting data for reporting, tax obligations, state mandates, printing tenant leases for potential disputes, etc.

  • Would you be interested in Data Decryption?

  • Data decryption involves Storable extracting and sharing existing SLWE software data, including current tenant information, eSign leases, ephotos, and other edocuments, with a non-Storable software company. Tenant payment tokens are provided by Storable's processor, Payrix, and the new software company uploads the data to create a full database for their client, excluding historical information like ledgers and payment receipts.

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  • Are you cancelling a Storable Website Product(s)?*
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  • Are you cancelling Storable Marketing/SEO/Google Ads/Listings Service(s)?
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  • Are you cancelling SpareFoot?*
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  • Are you cancelling Storable Insurance or Tenant Protection?*

  • Please note that the cancellation terms of our risk and insurance offerings vary.

    If you are interested in cancelling an insurance product, please contact us at 1-888-545-7627 or info@propertyfirstgroup.com to discuss your options.

     

  • Are you cancelling Storable Access Control?*
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  • Are you cancelling a Storable Payments or Other Product(s)*

  • ATTENTION: The bank account tied to your payments processing services should remain open for SIX MONTHS after the above cancellation date due to the possibility of chargebacks, and to prevent any unresolved balances being sent to collections.

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  • Are you cancelling a Storable CallPotential Product(s)

  • Some of our CallPotential products have changed names!

    Lead Manager Pro is now Storable CRM

    Collection Manager Pro is now Collections

    Contact Center is now Contact Connect

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  • Are you cancelling a Professional Services Product(s)
  • Are you cancelling a Storable Business Intelligence Products?
  • Storable is always looking for ways to improve our products. Would you be willing to discuss your experience with one of our Product Managers? We won’t try to change your mind.

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    REGARDING YOUR STORABLE EDGE PRODUCT(S)
    We want to say thank you for being a valued customer. We don't want to see you leave, but we understand your decision.
    Below are a few important items for you to follow to make sure the cancellation process goes smoothly:
    • All automated processes such as autopayments, delinquency notices, etc will continue to run until the account is deactivated.

    • If using Sage or SMS credit card processing services, be aware that deactivating your Edge PMS software account does not cancel those accounts. You must contact Sage or SMS directly to cancel those accounts.

    • If you are switching to another software, keep in mind that any API integrations that you have, will need to be re-established again with the providers (website, kiosk, online auctions, call centers, etc.)

    • Your database will only remain active up until your cancellation date. After that date, you will have access to the database in a read-only state. You'll be able to look up tenant information and run reports.

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    REGARDING YOUR SITELINK OR SLMS PRODUCT(S)
    We want to say thank you for being a valued customer. We don't want to see you leave, but we understand your decision.
    Below are a few important items for you to follow to make sure the cancellation process goes smoothly:
    • If you are using Auto-Batch, please turn this off by going into the Setup screen, clicking on Program Defaults, go to the 'Batch' tab and uncheck "Process Autobills". This will ensure that no credit cards and/or ACH transactions are processed during the overnight process to cause any delays or errors during the cancellation window.

    • If using Sitelink Merchant Services, be aware that final funding will be provided shortly after account is closed.

    • If you are switching to another software, keep in mind that any API integrations that you have, will need to be re-established again with the providers (website, kiosk, online auctions, call centers, etc.)

    • We can archive your database if you wish to do so. After 90 days, the data/ information is completely deleted from our servers.
     

  • To complete your cancellation request, please submit the form using the button below

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