Application to Join the KILLSTAR Team

The KILLSTAR brand is an invitation for people to explore, discover, and become who they are. We help affirm this invitation by creating an inclusive, supportive environment where our team members are embraced exactly as they are.

We are looking for someone who is passionate about the nuts and bolts of ecommerce practices, and ready to learn and grow in a team environment. In this role, you will work alongside the Senior Manager, ECommerce to expand our digital footprint and optimise our customer experience. You will be responsible for researching new and innovative online solutions and continuously find new ways to improve the online experience for our consumers. We are looking for someone who is passionate about change and identifying new trends to further elevate our brand and customer reach. If this sounds like you, please read on!

👉 What You’ll Do:

• Conduct ongoing website optimisations by employing a rigorous testing methodology, working closely with internal teams & stakeholders as well as 3rd party agencies.
• Act as the day to day contact with our development team, raising and resolving support requests as well as leading development projects which impact the website or other sales channels.
• Lead in UI design changes and ongoing website and sales channel optimisations.
• Recommend changes to the website content & design to improve online store conversion rates.
• Lead on all accessibility initiatives ensuring all development work remains ADA compliant.
• Track, report, and analyse website analytics and campaigns.
• Optimise web copy for SEO & SEM.
• Perform ongoing keyword discovery, expansion and optimisation.
• Research new and innovative online solutions and capabilities across key competitions, industry trends, and emerging customer and market needs to continuously find ways to improve the online experience for the brand’s customers and present findings to the team on a regular basis (monthly/quarterly/as needed).
• Monitor and repair QC issues on site and keep the team updated on any site enhancement/repair issues that arise, e.g: redirecting 404 errors on the site.
• Consistently review opportunities to improve the online store and other own sales channels by reviewing available data, heatmaps & other technologies and present findings to the team.
• Appraise competitor websites to ensure the brand/sub-brand is aligned with industry in terms of features and functionality.
• Understand and identify opportunities for growth based on the rapidly changing e-commerce and digital landscape, including market trends and historical performance.
• Present regular reports on the site health and identify key areas of concern.
  Be flexible in your approach, prioritising business goals at all times.

👉 Who You Are:

• Knowledgeable: about ecommerce and various forms of digital marketing.
• An Agile Learner: you learn quickly when something changes, you see failure as an opportunity, and you easily understand underlying structures and limitations.
• Customer Focused: you are constantly looking for ways to improve the experiences of internal and external customers, including your team.
• Process Orientated: you are good at figuring out what it takes to get something done, knowing what to measure and how to measure it.
• Analytical: you are confident in reporting on agreed KPIs to track and evaluate the success of new product launchers.
• Solid Decision Maker: your solutions and suggestions are based on wisdom, critical thinking, experience, and sound judgment.
• Agile: you are future oriented; you can anticipate future trends, have broad knowledge and perspective in your area of expertise, and you are skilled at getting things done through formal channels and informal networks.
• Creative: you are full of new and unique ideas, easily make connections among previously unrelated ideas, and other views you are original and highly valuable when brainstorming ideas.

 
👤 Your Experience Includes:

• 2 to 5+ years of experience in previous e-commerce role/s.
• Extensive experience working with web analytics tools such as Google Analytics is a must.
• Knowledge & experience of HTML, Java Script, Liquid & Scripts.
• Experience of managing both small and large scale projects.
• Demonstrable experience of using Shopify Plus is a must.
• Data driven with focus on conversion rate and tracking customer flow through the site.
• Experience with major online platforms and their ecosystems.
• Ability to work in a fast paced and deadline driven environment.
• Strong written and verbal communication skills.
• Be analytical and process-oriented to make data-driven decisions.

⭐️ Bonus If You:

• Have worked in a remote environment.
• Have managed or worked on e-commerce activities for a company with a multinational customer base.
• Have a personal affinity or connection to the alternative fashion or lifestyle communities.

 
🏠 Working Hours and Location:

This is a full-time position of 37.5 hours per week, with hours worked between Monday to Friday

This is a remote role and can be performed anywhere in the United Kingdom.

🤘 Does this sound like you?

KILLSTAR is committed to a world where what makes us different makes us strong. We are a proud equal opportunity employer and we back that up with a “come as you are” culture that is welcoming, inclusive, and safe. If you can see yourself being successful and excited in this role, we want to hear from you.

All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.

The KILLSTAR brand is an invitation for people to explore, discover, and become who they are. We help affirm this invitation by creating an inclusive, supportive environment where our team members are embraced exactly as they are. 

We are looking for someone who is passionate about the nuts and bolts of ecommerce practices, and ready to learn and grow in a team environment. In this role, you will work alongside the Senior Manager, ECommerce and wider ECommerce Team to optimise our digital footprint and ensure our customer experience is outstanding. The ideal candidate would be someone who has experience of working in ecommerce and has an interest in pursuing a career in this sector. If this sounds like you, please read on!

👉 What You’ll Do:

• Provide support with all ecommerce campaigns across all sales channels including but not limited to the online store and app.
• Work to strict deadlines with ongoing ecommerce projects and tasks.
• Schedule product and content updates via Shopify and other content management systems.
• Maintain the theme and app with up to date content including but not limited to menus, homepage banners, page content and promotional messaging
• Maintain products and collection information including tags, media, copy and other settings as per the standard operating procedures. 
• Maintain product merchandising as per the standard operating procedures. 
• Publish products and content in line with agreed timelines.
• Monitor and review all sales channels to ensure accuracy of information at all times.
• Report website & content errors via the appropriate channels. 
• Complete and support internal requests.
• Support tasks needed for the smooth running of the ecommerce operation.
• Providing reports as well as verbal feedback to managers on request.

👉 Who You Are:

• Creative: you are full of new and unique ideas, easily make connections among previously unrelated ideas, and others view you as original and highly valuable when brainstorming. 
• Brilliant Written Communicator: your writing style is strong and adaptable - you can summarize a novel in a caption, and do it in any brand voice imaginable.
• Solid Decision Maker: your solutions and suggestions are based on wisdom, critical thinking, experience, and sound judgment.
• Agile: you are future-oriented; you can anticipate future trends, have broad knowledge and perspective in your area of expertise, and you're skilled at getting things done through formal channels and informal networks.
• Customer Focused: you are constantly looking for ways to improve the experiences of internal and external customers, including your team
  Organised: you can orchestrate multiple activities at once to accomplish a goal, and marshal resources effectively to deliver results.
• Analytical: you can look at numbers all day, and help them make sense to others; you take a data-driven approach to problem-solving and management.

👤 Your Experience Includes:

• An interest or some study in marketing and or ecommerce. 
• Executing multiple projects at once, balancing priorities and managing resources to get things done

⭐️ Bonus If You:

• Have immersed in the alt community and scene, including fashion.
• Have previous experience of using Shopify, or any other ecommerce platform.

🏠 Work Location and Hours:

This is a remote position which can be performed remotely anywhere in the United Kingdom.

This is a full-time position of 37.5 hours per week, with hours worked between Monday to Friday.

🤘 Does this sound like you?

KILLSTAR is committed to a world where what makes us different makes us strong. We are a proud equal opportunity employer and we back that up with a “come as you are” culture that is welcoming, inclusive, and safe. If you can see yourself being successful and excited in this role, we want to hear from you. 

All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.

The KILLSTAR brand is an invitation for people to explore, discover, and become who they are. We help affirm this invitation by creating an inclusive, supportive environment where our team members are embraced exactly as they are. 

We are looking for someone who is passionate about providing the highest quality of products for our customers and ready to grow and learn within a team environment. In this role, you will work alongside our warehouse team to ensure our customers are satisfied and our Berlin Distribution Centre is operating to its optimum and full potential. You will be responsible for ensuring that our orders are accurate and to the highest of standards. If this sounds like you, please read on!

What You’ll Do:

The initial job duties the Employee will be expected to perform will include but not limited to:

• Preparing for, and receiving deliveries, including manually unloading large volumes of stock on a regular basis.
• Accurately counting and rotating stock.
• Working with a team of pickers, packers, and warehouse workers.
• Physically move and replenish stock between locations within the warehouse on a daily basis.
• Pick, pack, and dispatch customer orders in-line with the needs of the business when required. 
• Maintaining a high standard of stock control and altering management of any potential errors in the stock records.
• Maintaining a clean and safe working environment at all times for a team of members and site visitors.
• Reporting of faulty / damaged equipment in line with best practice.
• Quality control of stock.
• Self-motivated and proactive, with a good ability to prioritise tasks and responsibilities.
• Able to cope well under pressure.

Who You Are:

• Knowledgeable: you have previous experience within business support and understand the importance of this service towards the business operations.
• An Agile Learner: you are willing to learn from your mistakes and master new technology and processes to ensure efficiency. 
• Innovative: you are able to comfortably work on your own initiative and think of new ideas to streamline and ensure that the business is operating as smoothly as possible. 
• Process Orientated: you are efficient within your work and ensure the highest standards are maintained at all times.
• Team Player: you are able to work both independently and as part of a team, whilst meeting the demands of busy periods and times and working under pressure.

Bonus If You:

• Have experience working within a distribution centre / warehouse.
• Have experience working with warehouse management systems.
• Have experience of stock management and quality control.
• Fluency or ability to speak German.

Work Hours and Location:

This role will be performed from our Draco Distribution Ltd. Warehouse located in Berlin, located Santisstrasse 89, 12277, Berlin, Germany.

We currently are advertising for full-time and part-time positions, availability will be discussed with the Hiring Manager during the interview process.

Does this sound like you?

KILLSTAR is committed to a world where what makes us different makes us strong. We are a proud equal opportunity employer and we back that up with a “come as you are” culture that is welcoming, inclusive, and safe. If you can see yourself being successful and excited in this role, we want to hear from you. 

All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.

Customer Service Advisors at KILLSTAR are empowered to do what is needed to deliver an extraordinary experience for our customers, beyond their own expectations or any promises we’ve made.

We expect our team to be bold and kind in fulfilling this obligation. We don’t rely on limitations to dictate the lengths we’ll go to in order to take care of someone - we look for ways to create surprise and delight in every interaction.

With that in mind, how would you respond to the following scenarios? Don’t worry about what is or isn’t possible within our systems - think about what would truly take care of the customer in each scenario, use our website for inspiration if you need it, and offer a response that blows traditional customer service out of the water!

Please write a response to the customers described below.

The KILLSTAR brand is an invitation for people to explore, discover, and become who they are. We help affirm this invitation by creating an inclusive, supportive environment where our team members are embraced exactly as they are. 

We are looking for someone who is passionate about direct to consumer marketing, and ready to learn and grow in a team environment. In this role, you’ll be leading our email and SMS marketing initiatives, aiming to engage with our customers and convey the KILLSTAR brand through our written and visual communications. You will be responsible for segmentation, design and execution of campaigns, and performance of our email and SMS marketing programs. If this sounds like you, please read on!

What You’ll Do:

• Manage and oversee the design and implement comprehensive email and SMS campaigns including signup, subscription management, segmentation, and reporting.
• Manage and lead the brand marketing team with a clear understanding of what is needed to meet KPIs.
• Ensure best in class customer experiences, following industry best practices and global communications regulations, with our email and SMS campaigns.
• Collaborate cross-functionally to define, monitor, and improve segmentation.
• Recommend, design, and implement experiments to drive performance improvements.
• Collect, analyze, and share insights regarding data collected about campaign performance.
• Rigorously maintain databases of customer information, drawing upon data as needed to inform recommendations and new implementations.
• Work closely with sales and marketing teams to identify our target email audience and grow our email list, using particularly placed sign up forms and gated content throughout the larger website.
• Design and implement direct email marketing campaigns. This includes (but is not limited to) developing copy and subject lines, designing email templates, building email lists, and more.
• Manage and report on email marketing campaigns and results; use results to determine ROI, make suggestions for improvements, and establish best practices.
• Ensure prompt, accurate, and error-free communication with customers to build loyal relationships and minimize unsubscribes.
• Work with leadership and wider marketing team to determine goals; report on sales revenue generated from email marketing efforts.
• Maintain email database our email database and upgrade email sends through sourced graphics, customization, calls-to-action, and additional advanced features.
• Ensure emails follow industry standards and privacy policies.

Who You Are:

• An Agile Learner: you learn quickly when something changes, you see failure as an opportunity, and you easily understand underlying structures and intentions.
• Customer Focused: you’re constantly looking for ways to improve the experiences of internal and external customers, including your team.
• Process Oriented: you’re good at figuring out what it takes to get something done, knowing what to measure and how to measure it.
• Analytical: you can look at numbers all day, and help them make sense to others; you take a data-driven approach to problem-solving and management.
• Solid Decision-Maker: your solutions and suggestions are based on wisdom, critical thinking, experience, and sound judgment.
• Process-Oriented; you’re good at figuring out what it takes to get something done, knowing what to measure and how to measure it.

Your Experience Includes:

• Demonstrated success in email and/or SMS marketing campaigns.
• Working under tight deadlines and producing impeccable work products.
• Working knowledge of CRM tools.

Bonus if You’ve:

• Managed multi-national databases which require strict adherence to data privacy and protection.
• Got proficiency in marketing automation technologies, SEO/SEM, or HTML and content management systems.
• Thrived in an environment subject to global and regional regulations and industry best practices pertaining to email and SMS marketing.
• Got a personal affinity or connection to alternative fashion or lifestyle communities.

Does this sound like you?

KILLSTAR is committed to a world where what makes us different makes us strong. We are a proud equal opportunity employer and we back that up with a “come as you are” culture that is welcoming, inclusive, and safe. If you can see yourself being successful and excited in this role, we want to hear from you. 

The KILLSTAR brand is an invitation for people to explore, discover, and become who they are. We help affirm this invitation by creating an inclusive, supportive environment where our team members are embraced exactly as they are.

We are looking for someone who is passionate about graphic design, and ready to lead a team and continue to elevate our aesthetic. In this role, you’ll be leading our global graphic design team, consisting of remote and on-site team members. You will be responsible for supervising a team of designers and delivering graphic designs which support and promote KILLSTAR’s evolving aesthetic and brand image. If this sounds like you, please read on!

 
👉 What You’ll Do:

• Develop and deliver an effective graphic design strategy and calendar, aligned to our brand, and sub-brands, plans which will position us as a leading voice in our sector.
• Identify gaps and create inspiring and engaging graphics, ensuring it is executed to a high standard and incorporates input from key stakeholders & members across the organisation.
• Supervise and lead internal and external graphic designing teams; be an arbiter of best practices in aesthetic & artistic vision, presentation and style.
• Delegate job responsibilities among team members and oversee that quality work is being completed within the deadlines given.
• Lead and participate in designing and redesigning graphics, including but not limited to web page graphics & banners, logos, brand identity/branding, illustrations, advertisements, email/newsletters and other forms of visual communication.
• Ensure all graphics produced are on-brand, consistent in terms of style, quality and tone, and optimised for search and user experience for all channels of content including online, social media, email, mobile, video, and in some cases, print.
• Maintaining relationships with internal departments and external partners to ensure effective collaboration throughout the creation and publication processes.
• Ensure that the delivered products or services adhere to the policies, tone-of-voice and standards of the brand and sub brands. Make sure work presented is in compliance with law (e.g. copyright and data protection).
• Conduct ongoing usability tests to gauge the graphic content effectiveness.
• Gather data and handle analytics (or supervise/liaise-with those who do) and make recommendations based on those results.
• Work with the graphics team to revise and measure work against marketing goals.
• Leverage market data to develop graphic themes/topics and execute a plan to develop assets that will engage our audiences.
• Develop standards, systems and best practices (team members/creators/technology) for graphic design creation, distribution and maintenance - as well as graphic design retrieval and graphic design repurposing.
• Establishing workflow for requesting, creating, editing, publishing, and retiring graphic elements.
• Stay up-to-date with developments and continuously generate new ideas to draw the audience's attention and improvement to the brand / sub-brands.
• Hire, train, coach, mentor and develop teams and direct reports to ensure they are empowered with brands' skill-set and motivated in their roles.

 
👉 Who You Are:

• An Agile Learner: you learn quickly when something changes, you see failure as an opportunity, and you easily understand underlying structures and intentions.
• Solid Decision Maker: your solutions and suggestions are based on wisdom, critical thinking, experience, and sound judgment.
• Compassionate Leader: you are genuinely interested in the success of others, a champion for their goals; you’re viewed as approachable and fair; you're personally committed, and actively work, to continuously improve yourself and your team.
• Reliable Communicator: you are good about keeping people updated about changes, and your written and verbal communication is clear and concise.
• Organised: you can orchestrate multiple activities at once to accomplish a goal, and marshal resources effectively to deliver results.
• Problem Solver: you geek out on simplifying complexity, discovering hidden answers, rooting out hidden problems, and finding solutions.
• Creative: you’re full of new and unique ideas, easily make connections among previously unrelated ideas, and others view you as original and highly valuable when brainstorming.
• Knowledgeable: about graphic design principles and relevant design software.

 
👤 Your Experience Includes:

• More than 3+ years of experience in graphic design.
• Excellent creative and innovative skills.
• Strong oral and written communication skills.
• Extremely convincing with good presentation skills.
• Strong project management and organisational skills.
• Client interfacing ability with confidence.
• Strong interpersonal skills and effective relation building capacity with client, partner and internal team at different levels in the organisation.
• Knowledge of interactive design including best practices in technology, usability and user experience.
• Must be detail oriented and well organised.
• Strong delegation power.
• Excellent salesmanship skills.
• Ability to use a strong analytical and artistic approach to solve complex issues.
• Ability to handle multiple projects and prioritise different tasks.

⭐️ Bonus If You:

• Have an interest in alternative fashion and the KILLSTAR products.
• Have experience designing graphics for a fashion brand.

 
🏠 Work Hours & Location:

This role will be performed on a hybrid basis, consisting of working from home and at our Brighton Studio.

 
This role is a full-time position of 37.5 hours, with hours worked between 08:00am – 06:00pm, Monday through to Friday.

🤘 Does this sound like you?

 
KILLSTAR is committed to a world where what makes us different makes us strong. We are a proud equal opportunity employer and we back that up with a “come as you are” culture that is welcoming, inclusive, and safe. If you can see yourself being successful and excited in this role, we want to hear from you.

 
All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.

The KILLSTAR brand is an invitation for people to explore, discover, and become who they are. We help affirm this invitation by creating an inclusive, supportive environment where our team members are embraced exactly as they are. 

We are looking for someone who is passionate about KILLSTAR and our design aesthetic. In this position, you will be working closely alongside our Design Manager whilst acting as a mentor to our Design team to create exceptional collections and products spanning all wearable categories. We are looking for someone to support the development of our brand vision, further elevate the KILLSTAR aesthetic and be an innovative collaborator within our team. If this sounds like you, please read on!

What You’ll Do:

• Supporting the Design Manager on seasonal concepts, including but not limited to; mood boards, fabric selection, colour concepts and seasonal inspirations across apparel and lifestyle.
• Coach and mentor a team of junior designers and ensure the design team is working on schedule, with deadlines in mind.
• Present inspiring, bold and innovative design ideas and display confidence in developing styles from sketch to sample, including technical drawings, garment construction and specifications for suppliers.
• Design collections with Killstar aesthetic in mind, ensuring product is in agreement with business strategy and market position.
• Overseeing design and correspondence with development team, tech team and manufacturers. 
• Use sales feedback to develop strong range planning for future collections.
• Align with the Design Manager’s vision to develop and inspire the design team.
• Brings an enthusiastic and motivated energy to the team.
• Assist the Design Manager with handing over collections to development and tech teams.
• Assist the Design Manager managing critical paths within the design department.
• Working alongside the design, development and tech teams to manage fittings
• Possess a strong knowledge and background of understanding of prints, managing their development from strike off to sample, to ensure they align with collection and brand vision.
• On request, manage and work with freelance designers on designed collections and graphics
• Support in the direction of photoshoots as needed and attend lookbook shoots when required.
• Any additional duties as required for the smooth running of the design and product development team.
   

Who You Are:

• Adaptable: you are adaptable to change and willing to embrace new ways of working and conducting activities.
• An Agile Learner: you are someone who is willing to learn and sees failure as an opportunity.
• Knowledgeable: you are someone who has a passion for fashion and seeks a development opportunity within a design environment.
• Innovative: you are creative, have a commercial mindset and strive to develop new ways of doing things to help benefit the department and team.
• Inspiring: the people you work with are motivated to do their best, and you inspire others by inviting their input, sharing ownership and visibility, and ensuring that everyone on your direct and extended teams are valued for their contributions.
• Reliable Communicator: you are good about keeping people updated about changes, and your written and verbal communication is clear and concise.
• Versatile: you look toward the broadest possible view of any challenge, and have broad-ranging personal and business interests and pursuits. 

Bonus If You:

• Have an affinity or appreciation for the alternative fashion industry.
• Have a clear understanding of our current aesthetic and designs.
• Have previously mentored in-house and freelance designers. 
• Have had extensive experience and a clear overview of all stages of the product life cycle.

Work Hours and Location:

This role will be based in a hybrid working arrangement at our Brighton Studio. However, for the right candidate, we are open to the potential of this position to be performed on a remote basis.

This role is a full-time position of 37.5 hours, with hours worked between 08:00am – 06:00pm, Monday through to Friday.

Does this sound like you?

KILLSTAR is committed to a world where what makes us different makes us strong. We are a proud equal opportunity employer and we back that up with a “come as you are” culture that is welcoming, inclusive, and safe. If you can see yourself being successful and excited in this role, we want to hear from you. 

All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.