Senwes Grainlink Questionnaire

Senwes Grainlink Questionnaire

Dear client, Senwes is constantly focusing on improving service delivery levels. With this aim in mind, Senwes Grainlink would like to use this questionnaire to determine your satisfaction with the current service package, as well as to do a needs assessment for the future. Participation in the questionnaire is voluntary and takes place on an anonymous basis. Thank you in advance for your support in this regard.
a) In considering who you supply grain to and who you sell grain to, which of the following aspects are important to you? Arrange them in order of importance, where 1 is the most important and 11 the least important.*
b) Are there any other aspects that are important to you that were not listed above?*
c) Which service provider do you use or are you considering using and why?*
d) Are you a supporter of contract harvesting and would you be interested in this service if it were offered to you?*

YesNo
If not (No), why not?*
e) Are you in favour of farm loading to a silo?*

YesNo
If Yes, what value does the service hold for you?*
If No, why do you prefer self-delivery?*
f) What is the most important aspect for you in considering who to sell your gain to?*

Market pricing strategyPremium

g) In your opinion, which of the following services does Senwes comply with, or not. Where you have indicated that Senwes does not comply with certain services, please provide a reason.*

	Complies	Does not comply
An integrated business model (a one-stop-shop for all your needs)
The delivery speed at a silo
The delivery of grain with a higher moisture content
Silo rates
The offer of a combination of purchasing strategy and pricing models
Farm loading to silo
Payment within 48 hours
Loyalty scheme
Relationship with your silo manager
Relationship with your procurer

Row 1
Row 2
Row 3
Row 4
Row 5
Row 6
Row 7
Row 8
Row 9
Row 10
Please provide a reason. - Row 1*
Please provide a reason. - Row 2*
Please provide a reason. - Row 3*
Please provide a reason. - Row 4*
Please provide a reason. - Row 5*
Please provide a reason. - Row 6*
Please provide a reason. - Row 7*
Please provide a reason. - Row 8*
Please provide a reason. - Row 9*
Please provide a reason. - Row 10*
h) Are the following silo services of worth to you? (A fast intake pace and/or The advantage of harvesting grain with a higher moisture content)*

YesNo
If it adds worth (Yes), would you consider Senwes as your preferred service provider in this regard?*

YesNo
If not (No) why would you not consider Senwes as your preferred service provider?*

i) In your opinion, what is the value added to your farming activities in terms of the quicker intake rate and the option to harvest and deliver wetter grain?*

	R0/ton	R10/ton	R50/ton	R100/ton	R150/ton
Quick intake rate
Harvest and deliver wetter grain

j) How would you evaluate Senwes’s silo services?*

0 = below expectation1 = as expected2 = above expectation
If the Senwes silo services do not meet your expectation (0 = below expectation) please provide reasons and indicate areas where you feel attention should be given.*
k) How would you evaluate Senwes' grain procurement services?*

0 = below expectation1 = as expected2 = above expectation
If Senwes' grain procurement services do not meet your expectation (0 = below expectation) please provide reasons and indicate areas where you feel attention should be given. *
l) What is your expectation regarding the services that a grain procurer must offer? You can choose more than one option.*

The basisMarket informationProductsPersonal relationshipTotal portfolio management through a combination of the above services
m) Would you be interested in a pricing model where price risk can be better managed? This portfolio management will include the analysis and implementation of your own data in order to determine profitability.*

YesNo
n) How often does your procurer visit you on the farm?*

RegularlyNot oftenNever
o) What are your expectations in this regard?*

Once every yearTwice every yearMore than two times a year
Should be Empty: