Client Experience Survey

Client Experience Survey

Please fill out this support satisfaction survey regarding your experience with The Berg Group to the best of your knowledge and ability.
Safety - Does The Berg Group team promote safety? *

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5

1 is Worst, 5 is Best
Additional Comments:
Budget Development - Has a detailed and accurate budget been provided and is it updated regularly? *

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5

1 is Worst, 5 is Best
Additional Comments:
Leadership & Problem Solving - Have competent managers and supervision been assigned to your project? Do they address your concerns in a timely manner? *

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4

5

1 is Worst, 5 is Best
Additional Comments:

Planning & Scheduling - Has an acceptable schedule been established? Is it updated regularly? Are project milestones being met? *

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5

1 is Worst, 5 is Best
Additional Comments:
Understanding of Customer Needs - Is The Berg Group team proactive in identify and address your needs/concerns? *

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4

5

1 is Worst, 5 is Best
Additional Comments:
Relations with Design Professionals & Outside Agencies - Does The Berg Group team work effectively with design professionals and outside agencies? *

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5

1 is Worst, 5 is Best
Additional Comments:

Corporate Management - Has The Berg Group corporate management provided support when necessary? *

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5

1 is Worst, 5 is Best
Additional Comments:
Progress Meetings & Reports - Are progress meetings and reports effective for this project? *

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5

1 is Worst, 5 is Best
Additional Comments:
Management of Changes - Are change request and sufficient supporting documentation being submitted timely and accurately? *

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5

1 is Worst, 5 is Best
Additional Comments:

Payment Applications & Invoicing - Are payment applications and invoices timely and accurate? *

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5

1 is Worst, 5 is Best
Additional Comments:
Quality - Did The Berg Group provide quality craftsmanship and a clean work space? *

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5

1 is Worst, 5 is Best
Additional Comments:
Communication - Does The Berg Group team communicate well? *

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5

1 is Worst, 5 is Best
Additional Comments:

Punchlist - Is the punch list being addressed timely and adequately by The Berg Group team? *

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5

1 is Worst, 5 is Best
Additional Comments:
Field - Did field leadership and employees represent The Berg Group in an appropriate manner? Were they courteous? *

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5

1 is Worst, 5 is Best
Additional Comments:

Final Close Out - Have close out documents and required training been provided? *

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5

1 is Worst, 5 is Best
Additional Comments:
Continuous Improvement - Has The Berg Group team responded to areas that were previously marked as needing improvement? *

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5

1 is Worst, 5 is Best
Additional Comments:
Do you have anything else you would like to share about your experience with The Berg Group?
Should be Empty: