Client Experience Survey
Please fill out this support satisfaction survey regarding your experience with The Berg Group to the best of your knowledge and ability.
Safety - Does The Berg Group team promote safety?
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Worst
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Best
5
1 is Worst, 5 is Best
Additional Comments:
Budget Development - Has a detailed and accurate budget been provided and is it updated regularly?
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Worst
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Best
5
1 is Worst, 5 is Best
Additional Comments:
Leadership & Problem Solving - Have competent managers and supervision been assigned to your project? Do they address your concerns in a timely manner?
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Worst
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Best
5
1 is Worst, 5 is Best
Additional Comments:
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Planning & Scheduling - Has an acceptable schedule been established? Is it updated regularly? Are project milestones being met?
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Worst
1
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Best
5
1 is Worst, 5 is Best
Additional Comments:
Understanding of Customer Needs - Is The Berg Group team proactive in identify and address your needs/concerns?
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Worst
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Best
5
1 is Worst, 5 is Best
Additional Comments:
Relations with Design Professionals & Outside Agencies - Does The Berg Group team work effectively with design professionals and outside agencies?
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Worst
1
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Best
5
1 is Worst, 5 is Best
Additional Comments:
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Corporate Management - Has The Berg Group corporate management provided support when necessary?
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Worst
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Best
5
1 is Worst, 5 is Best
Additional Comments:
Progress Meetings & Reports - Are progress meetings and reports effective for this project?
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Worst
1
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Best
5
1 is Worst, 5 is Best
Additional Comments:
Management of Changes - Are change request and sufficient supporting documentation being submitted timely and accurately?
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Worst
1
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Best
5
1 is Worst, 5 is Best
Additional Comments:
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Payment Applications & Invoicing - Are payment applications and invoices timely and accurate?
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Worst
1
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Best
5
1 is Worst, 5 is Best
Additional Comments:
Quality - Did The Berg Group provide quality craftsmanship and a clean work space?
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Worst
1
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4
Best
5
1 is Worst, 5 is Best
Additional Comments:
Communication - Does The Berg Group team communicate well?
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Worst
1
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Best
5
1 is Worst, 5 is Best
Additional Comments:
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Punchlist - Is the punch list being addressed timely and adequately by The Berg Group team?
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Worst
1
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Best
5
1 is Worst, 5 is Best
Additional Comments:
Field - Did field leadership and employees represent The Berg Group in an appropriate manner? Were they courteous?
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Worst
1
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Best
5
1 is Worst, 5 is Best
Additional Comments:
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Next
Final Close Out - Have close out documents and required training been provided?
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Worst
1
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Best
5
1 is Worst, 5 is Best
Additional Comments:
Continuous Improvement - Has The Berg Group team responded to areas that were previously marked as needing improvement?
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Worst
1
2
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4
Best
5
1 is Worst, 5 is Best
Additional Comments:
Do you have anything else you would like to share about your experience with The Berg Group?
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