Complex care messaging survey
This survey is part of a project to define the core messages for complex care. The resulting messaging and language guide will help complex care stakeholders (i.e., you) more effectively articulate the value of the work to a diverse range of audiences. Thank you for your participation.
1. First name
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2. Last name
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3. Email address
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4. Company/organization
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5. Profession/Industry (select all that apply)
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Direct service (health)
Direct service (social service)
Health system administration
Policy/Government
Health insurance payer
Legal services
Health information technology/services
Advocacy
Research
Education
Other
6. Please select which high-needs populations your program serves (select all that apply)
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Children with complex needs
Non-elderly disabled
Multiple chronic conditions
Major complex chronic conditions
Frail elderly
Advanced illness
Severe mental illness
Addiction/substance use
Developmental disabilities
Uninsured
High-utilizing
Non-applicable
Other
7. Please select which social and behavioral risk factors your program addresses (select all that apply)
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Food insecurity
Transportation/mobility
Criminal justice system involvement
Homelessness
Domestic violence
Immigration
Health literacy
Employment/financial security
Social isolation
Non-applicable
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8. In one or two sentences, how would you define populations with complex needs?
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9. In one or two sentences, how would you define the problem complex care seeks to address?
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10. In communicating about complex care work, which of the following terms do you use/avoid?
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Use
Avoid
Neither use nor avoid
Care coordination
Care management
Care team
Case management
Client
Community member
Complex care
Complex needs
Complex patient/population
Consumer
Ecosystem
Frequent flyer
Health equity
High-cost, high-needs
Integrated care
Lived-experience
Low income
Marginalized
Navigation
Non-compliant
Overuse/overutilization
Participant
Patient
Personal experience
Racial equity
Social determinants of health
Super/high-utilizer
Under resourced
Underserved
Vulnerable
Please elaborate
11. Where would having common, clear messages on complex care have the greatest impact in advancing your work? (rank 1-10)
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Please elaborate
12. What barriers do you encounter when communicating about complex care?
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13. Recognizing that complex care operates at multiple levels, which arguments related to is value resonate the most with you? (rank 1-9)
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Please elaborate
14. What additional thoughts or comments do you have?
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