Dear Valued Customer,Lady Fortunes Inc. is an F.O.B. company: therefore once your order(s) is/are picked up at our facility by an outside carrier the product becomes the responsibility of the customer Your Company Name Lady Fortunes Inc. is not responsible for product shipped via an outside carrier. Orders containing perishable products (products that require refrigeration) which you are requesting to ship via dry carrier (non refrigerated) is shipping at your own risk. Lady Fortunes will not be responsible for any damages due to temperature, humidity, and weather sensitive products. Scheduled delivery dates by an outside carrier to your location are not guaranteed and are estimated times of arrival only.BULK product shipping non-palletized ships GROUND at customer's risk. Damage and/or any transit delays from GROUND shipping are not the responsibility of Lady Fortunes Inc. We recommend truck delivery of palletized goods (dry goods or reefer for chocolate). Thank You,I have read the above statement and understand the burden of responsibility is solely mine.