Please read the following details on turnaround times. Thank you for your patience as we work tirelessly to get your pet their prescriptions.
If your refill has been approved by your veterinarian and your pet does not need an appointment first, the timeline for pick-up will be
within 3-7 business days for products we carry in clinic
. Don't worry, we'll send you a text when it's ready!
We will reach out if we need to schedule your pet for an appointment before we can process the refill.
Prescriptions that we need to call into an outside pharmacy or special order for you will take time to order and ship, so this can take longer than our normal lead times. We will move as quickly as possible to get these for your pet.
If your pet is on long-term medication, please provide us as much advance notice as possible as it can take 5-14 business days for orders, compounding, or delivery to be completed.
For Hill's food that is special ordered, we get our shipments on Wednesday and will need your order no later than Tuesday morning to receive the food that week. Please be aware there are a lot of back-ordered products at this time!
There may be a delay with your prescription due to your pet's veterinarian being out of the office, holidays, back-ordered products, extended shipping times, or other unforeseen events. We will do our best to communicate these delays to you as quickly as possible.
Our number one goal is to care for you and your pet, so let us know if there is anything we can do! Thank you!
- Your Team At Summer Creek Animal Clinic
5228 Sycamore School Road, #100 Fort Worth, TX 76123
Monday-Friday 8:00am to 6:00pm
Saturday, Sunday: CLOSED
Closed for team meetings Fridays 12:00pm to 1:00pm