Please read the following details on turnaround times. Thank you for your patience as we work tirelessly to get your pet their prescriptions.
- If your veterinarian approves your refill and your pet does not need an appointment first, the timeline for pick-up will be within 3-7 business days for products we carry in the clinic. However, we will do our best to exceed this timeframe. Don't worry, we'll send you a text when it's ready!
- We will reach out for payment as soon as your pet's prescription is ready to be filled. Please approve the total as soon as possible to avoid delays in filling your pet's medications.
- We will reach out if we need to schedule your pet for an appointment before processing the refill.
- Do you need your pet's medication filled right away? Are you almost out? Is this an emergency refill? If so, we can push this request to the front of the queue for a small fee and do our best to complete this refill within 24 business hours. If this is not accomplished, the expedited fee will not be charged to your refill.
- There may be a delay with your prescription due to your pet's veterinarian being out of the office, holidays, back-ordered products, extended shipping times, or other unforeseen events. We will do our best to communicate these delays to you as quickly as possible.
Special Orders and Outside Pharmacies
- For Hill's food that is special ordered, we get our shipments on Wednesday and will need your order by Tuesday morning to receive food that week. Please be aware there are a lot of back-ordered products at this time!
- If your pet is on long-term medication, please provide us with as much advance notice as possible, as it can take 5-14 business days for compounding or delivery to be completed.
- Prescriptions that we need to call into an outside pharmacy or special order for you will take time to order and ship, which can take longer than our standard lead times. We will move as quickly as possible to get these for your pet.
We care a lot about your pet and getting the details of their prescription correct. We have found there are only a few human pharmacies that we trust to do this consistently and with the high standard of care we trust. To keep this high standard, we partner exclusively with Albertsons, Costco, HEB, Kroger, and TomThumb. What if your pet’s pharmacy is not on this list? You can fill through one of these trusted pharmacies instead, sign up for home delivery with us through Vetsource, or we can give you a written prescription to take to the pharmacy of your choice. Let us know how we can help!
- Unfortunately, we cannot control the speed outside pharmacies fill medications, but we work hard to approve and communicate to you about incoming requests. If you have any questions, please ask!
Our number one goal is to care for you and your pet, so let us know if there is anything we can do! Thank you!
- Your Team At Summer Creek Animal Clinic
5228 Sycamore School Road, #100 Fort Worth, TX 76123
Monday-Friday 8:00am to 6:00pm
Saturday, Sunday: CLOSED
Closed for team meetings Fridays 12:00pm to 1:00pm