Bin Enquiry Form

Please select a category that best covers your issue? *

I want a green waste bin

If you’d like to opt in for the green waste, you can request a bin here.

Green waste bins are collected every four weeks.

We’ll get in touch once your request has been processed to confirm when the bin can be delivered.

Please note, from 1 July – 31 March each year there is a service fee of $100 to get a new green waste bin delivered.

I need an additional glass crate or bin

Each household can have a second blue crate, to cater for larger glass volumes. Please note, from 1 July – 31 March each year there is a one-off service fee of $40 for an additional glass crate to be delivered.
We’ll get in touch once your request has been processed to confirm when delivery can be made.
We may also be able to help if you have a need for additional recycling/rubbish disposal capacity. Relevant service fees apply. 

My bin/crate is missing or stolen?

If your bin or crate has been either lost or stolen, please fill out the form below.

We aim to get back to you with a response within 5 working days.

Which bins are missing/stolen? *

Rubbish 80 Rubbish 120 Rubbish 240 Recycling 120 Recycling 240 Green Waste 240 Blue Crate for Glass

Which bins did you order? *

Rubbish 80 Rubbish 120 Rubbish 240 Recycling 120 Recycling 240

Which bins did you receive? *

Rubbish 80 Rubbish 120 Rubbish 240 Recycling 120 Recycling 240

Bin change

If you’d like to change the size of your bin, please complete this form. We’ll get in touch once your request has been processed to confirm when the swap can be made.

From 1 July - 31 March each year there is a service fee of $100 to change 1x bin and $150 to change 2x bins.

Note: There’s no fee to change your existing 120L or 240L rubbish bin for a smaller size.

Your rates will not reflect your new bin sizes until 1 July 2022. There is no difference in the price between the 120L and 240L recycling bins.

Council has had to make the decision to postpone the bin size changes under the current red light settings for COVID-19 at the current time. This decision will be reviewed in the orange setting. Thanks for your understanding.

My bins weren't emptied

Your bin may not have been emptied if:

it wasn’t on the kerbside by 6am
it was overfilled, or
it had unacceptable items in it (it had a red tag attached to it), or
the wrong bin was out (you can check this by searching your address on the  toogoodtowaste.nz  web app).

If you've checked and the correct bins were out on time, then please log a request via our Report a problem tool and select the "Rubbish or Recycling Non Collection of Bins" option and specify which bin/s were not collected in the additional information. Please leave out your bins until at least the end of the following day so that our service provider can return and empty the bin.

Your request will then be logged and passed onto our provider for resolution.

My bin is damaged

Please use the link below using the ‘Misc’ option to log your details and describe the type of damage to your bin (e.g. split in bin lid, cracked lid, wheel has fallen off).

Please also specify the type of bin and its size. This can be done in the 'Additional information' section.

If possible, please leave the bin kerbside for repair.

If you are unable to do this, please ensure the damaged bin is visible from the road

Report a problem

Have you made this same request previously? *

Yes No

Which bins did you have? *

Rubbish 80 Rubbish 120 Rubbish 240 Recycling 120 Recycling 240

Which bins did you want? *

Rubbish 80 Rubbish 120 Rubbish 240 Recycling 120 Recycling 240

New Build home or Recent Subdivision

If your home has been built this year, part of a new sub-division and not rated then those records may not be on our files yet. Please leave your details below if this is the case and we'll get your bins arranged.

Please note, from 1 July – 31 March each year there is a service fee of $150 to get a set of bins for your new build.

Renting - What do I do?

Your landlord pays for the rubbish and recycling bins as part of the property’s rates. If you want to change the size of your bins, please talk to your landlord.

You can still request assistance for kerbside collection due to a disability or medical reason if you are a tenant.

If you feel this has not been arranged then please provide your details below.

Full Name *

First Name Last Name

E-mail *

Please supply an email we can get back to you on.

Phone Number

Area Code Phone Number

What is your property ID (if known)?

This would be on your rates bill or is a sticker situated on the side of the bin directly below the bar code pattern

Address *

Street Address

Street Address Line 2

Suburb

Please add relevant details here to explain your specific issue here or if you have multiple issues.