Bin Enquiry Form

Bin Enquiry Form

Complete our form to get your questions answered and requests logged.
Please select a category that best covers your issue? *
I want a green waste bin

If you’d like to opt in for the green waste monthly collection, you can request a bin here.

We’ll get in touch once you’re request has been processed to confirm when the bin can be delivered.

Please note, there is a service fee of $100 to get a new green waste bin delivered.
I want a new, replacement or additional bin

Each household can have up to two rubbish and two recycling bins, and one green waste bin.

We’ll get in touch once you’re request has been processed to confirm when delivery can be made.

Please note, there is a service fee to get a new, replacement or additional bin or bins delivered:

·       One rubbish, recycling or green waste bin = $100

·       Blue crate + recycling bin together = $100

·       Blue glass crate only = $40

·       Any combination of two bins = $150

·       Combination of rubbish bin + recycling bin + blue crate = $150
My bin/crate is missing or stolen?

If your bin or crate has been either lost or stolen, please fill out the form below.

Your replacement bin will be delivered within 5 working days after we have received the report.
Which bins are missing/stolen? *

Rubbish 80 Rubbish 120 Rubbish 240 Recycling 120 Recycling 240 Green Waste 240 Blue Crate for Glass
Which bins did you order? *

Rubbish 80 Rubbish 120 Rubbish 240 Recycling 120 Recycling 240
Which bins did you receive? *

Rubbish 80 Rubbish 120 Rubbish 240 Recycling 120 Recycling 240
Bin change

If you’d like to change the size of your bin, please complete this form. We’ll get in touch once your request has been processed to confirm when the swap can be made.

Please note, there is a service fee to change your bin or bins:

· 1x bin (recycling or rubbish) - $100.00

· 2x bins (recycling and rubbish) - $150.00

Note: There’s no fee to change your existing 120L or 240L rubbish bin for a smaller size.

Your rates will not reflect your new bin sizes until 1 July 2022. There is no difference in the price between the 120L and 240L recycling bins.
My bins weren't emptied

Bins need to be out by 6am in the morning ready for collection.

If you're bins were out at this time, please check to see if the correct bins were out. You can check this by searching your address on the toogoodtowaste.nz web app.

If you've checked and the correct bins were out on time, then please log a request via our report a problem tool linked below then select the "Rubbish-Non Collection of Bins" option.

Your call will then be logged and passed onto our provider for resolution.

Report a problem
My bin is damaged

Please use the link below to log your details and describe the damage to your bin.

If possible, please leave the bin kerbside for repair.

If you are unable to do this, please ensure the damaged bin is visible from the road.

Report a problem
Have you made this same request previously? *

Yes No
Which bins did you have? *

Rubbish 80 Rubbish 120 Rubbish 240 Recycling 120 Recycling 240
Which bins did you want? *

Rubbish 80 Rubbish 120 Rubbish 240 Recycling 120 Recycling 240
New Build home or Recent Subdivision

If your home has been been built this year, part of a new sub-division and not rated then those records may not be on our files yet. Please leave your details below if this is the case and we'll get your bins arranged.
Renting - What do I do?

Your landlord pays for the new rubbish and recycling bins as part of the property’s rates. If you want to change the size of your bins, please talk to your landlord.

You can still request assistance for kerbside collection due to a disability or medical reason if you are a tenant.

If you feel this has not been arranged then please provide your details below.
Full Name *

First Name Last Name
E-mail *
Please supply an email we can get back to you on.
Phone Number

Area Code Phone Number
What is your property ID (if known)?
This would be on your rates bill or is a sticker situated on the side of the bin directly below the bar code pattern
Address *

Street Address

Street Address Line 2

Suburb
Please add relevant details here to explain your specific issue here or if you have multiple issues.
Should be Empty: