• Bin Enquiry Form

    Complete our form to get your questions answered and requests logged.
  • I want a green waste bin

    If you’d like to opt in for the green waste, you can request a bin here.

    Green waste bins are collected every four weeks.

    Please note, from 1 July – 31 March each year there is a service fee of $103 to get a new green waste bin delivered.

    You will be invoiced for the green waste bin once we have processed your request and when paid, we will send your request onto our contractors.

    The annual charge for a green waste bin is $101. This addition to your bin selection will be reflected on your rates July 1st 2023.

    If you choose to remove your green waste bin, and the charge for this bin is on your rates. This charge will only be able to be removed from you rates from the following 1 July (the start of the next rating year).

  • I need an additional glass crate or bin

    Each household can have a second blue crate, to cater for larger glass volumes. Please note, from 1 July – 31 March each year there is a one-off service fee of $41.00 for an additional glass crate to be delivered.

    You will be invoiced for the additional bin/crate once we have processed your request and when paid, we will send your request onto our contractors.

    We may also be able to help if you have a need for additional recycling/rubbish disposal capacity. Relevant service fees apply.  

  • My bin/crate is missing or stolen?

    If your bin or crate has been either lost or stolen, please fill out the form below.

    We aim to get back to you with a response within 5 working days. 

  • Bin change

    If you’d like to change the size of your bin, please complete this form. We’ll get in touch once we have received your request.

    From 1 July - 31 March each year there is a service fee of $103 to change 1x bin and $155 to change 2x bins.

    You will be invoiced for your change once we have processed your request and when paid, we will send your request onto our contractors.

    Note: There’s no fee to change your existing 120L or 240L rubbish bin for a smaller size.

    Your rates will not reflect your new bin sizes until 1 July 2023. There is no difference in the price between the 120L and 240L recycling bins.

  • Council has had to make the decision to postpone the bin size changes under the current red light settings for COVID-19 at the current time.  This decision will be reviewed in the orange setting.  Thanks for your understanding.

  • My bins weren't emptied

    Your bin may not have been emptied if: 

    • it wasn’t on the kerbside by 6am 
    • it was overfilled, or  
    • it had unacceptable items in it (it had a red tag attached to it), or 
    • the wrong bin was out (you can check this by searching your address on the toogoodtowaste.nz web app). 


    If you've checked and the correct bins were out on time, then please log a request via our Report a problem tool and select the "Rubbish or Recycling Non Collection of Bins" option and specify which bin/s were not collected in the additional information. Please leave out your bins until at least the end of the following day so that our service provider can return and empty the bin.

    Your request will then be logged and passed onto our provider for resolution. 
     

     

     

  • My bin is damaged

    Please use the link below using the ‘Misc’ option to log your details and describe the type of damage to your bin (e.g. split in bin lid, cracked lid, wheel has fallen off).

    Please also specify the type of bin and its size. This can be done in the 'Additional information' section. 

    If possible, please leave the bin kerbside for repair. 

    If you are unable to do this, please ensure the damaged bin is visible from the road

    Report a problem

  • New Build home or Recent Subdivision

    If your home has been built this year, part of a new sub-division and not rated then those records may not be on our files yet. Please leave your details below if this is the case and we'll get your bins arranged.

    If your property is part of a multi-unit property where there is a communal rubbish area or an alternative arrangement you may not be able to select you own bins.

    Where your property is yet to be rated and you are not being charged for the kerbside service via your rates, there is a service fee of $155 for the delivery of a new set of bins

    You will be invoiced for your new bins once we have processed your request and when paid, we will send your request onto our contractors.

  • Renting - What do I do?

    Your landlord pays for the rubbish and recycling bins as part of the property’s rates. If you want to change the size of your bins, please talk to your landlord.

    You can still request assistance for kerbside collection due to a disability or medical reason if you are a tenant.

     If you feel this has not been arranged then please provide your details below.

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