I want a green waste bin
If you’d like to opt in for the green waste monthly collection, you can request a bin here.
We’ll get in touch once you’re request has been processed to confirm when the bin can be delivered.
Please note, there is a service fee of $100 to get a new green waste bin delivered.
I want a new, replacement or additional bin
Each household can have up to two rubbish and two recycling bins, and one green waste bin.
We’ll get in touch once you’re request has been processed to confirm when delivery can be made.
Please note, there is a service fee to get a new, replacement or additional bin or bins delivered:
· One rubbish, recycling or green waste bin = $100
· Blue crate + recycling bin together = $100
· Blue glass crate only = $40
· Any combination of two bins = $150
· Combination of rubbish bin + recycling bin + blue crate = $150
My bin/crate is missing or stolen?
If your bin or crate has been either lost or stolen, please fill out the form below.
Your replacement bin will be delivered within 5 working days after we have received the report.
If you’d like to change the size of your bin, please complete this form. We’ll get in touch once your request has been processed to confirm when the swap can be made.
Please note, there is a service fee to change your bin or bins:
· 1x bin (recycling or rubbish) - $100.00
· 2x bins (recycling and rubbish) - $150.00
Note: There’s no fee to change your existing 120L or 240L rubbish bin for a smaller size.
Your rates will not reflect your new bin sizes until 1 July 2022. There is no difference in the price between the 120L and 240L recycling bins.
My bins weren't emptied
Bins need to be out by 6am in the morning ready for collection.
If you're bins were out at this time, please check to see if the correct bins were out. You can check this by searching your address on the toogoodtowaste.nz web app.
If you've checked and the correct bins were out on time, then please log a request via our report a problem tool linked below then select the "Rubbish-Non Collection of Bins" option.
Your call will then be logged and passed onto our provider for resolution.
Report a problem
My bin is damaged
Please use the link below to log your details and describe the damage to your bin.
If possible, please leave the bin kerbside for repair.
If you are unable to do this, please ensure the damaged bin is visible from the road.
New Build home or Recent Subdivision
If your home has been been built this year, part of a new sub-division and not rated then those records may not be on our files yet. Please leave your details below if this is the case and we'll get your bins arranged.
Renting - What do I do?
Your landlord pays for the new rubbish and recycling bins as part of the property’s rates. If you want to change the size of your bins, please talk to your landlord.
You can still request assistance for kerbside collection due to a disability or medical reason if you are a tenant.
If you feel this has not been arranged then please provide your details below.