My calendar is wrong
We discovered our distributor delivered some calendars along with the bins that had the wrong information, so we arranged for new calendars to be sent out to affected areas. If you received a replacement calendar with the same information as your previous calendar, both are likely correct but be sure to check using the address search on the toogoodtowaste.nz web app. If you believe you still don't have a calendar with the correct information, please send us your details below and we'll get in touch.
Alternately you can pick a copy up from your local library who will be able to advise you.
My bins haven't been delivered what do I do?
We're continuing to deliver bins across the city.
If you haven’t received had a letter from the council, please continue to complete this form and we will follow up directly with the provider.
How am I paying for this service?
It will be in your rates bill.
For many ratepayers, the new service will save them money. If you use our rubbish bags, and you use one or more bags per week, then the new service will be cheaper for you. For those of you who use fewer than one council rubbish bag per week, you may end up paying slightly more.
Our new system gives everyone access to a city-wide collection service and will result in fewer carbon emissions for our planet.
For more information see the toogoodtowaste.nz web app.
I don't have the bin I ordered?
We're sorry for the inconvenience - please supply us your details below and we'll get that sorted out for you with the supplier.
Yes you will be able to do this again by completing the form.
We're busy rolling out the new bins currently but in the meantime - if you haven't told us already - provide us your details and we'll get back in October/November to discuss your requirements.
My bins weren't emptied
Bins need to be out by 6am in the morning ready for collection.
If you're bins were out at this time, please check to see if the correct bins were out. You can check this by searching your address on the toogoodtowaste.nz web app.
If you've checked and the correct bins were out on time, then please log a request via our report a problem tool linked below then select the "Rubbish-Non Collection of Bins" option.
Your call will then be logged and passed onto our provider for resolution.
Report a problem
My bin is damaged
Please use the link below to log your details and describe the damage to your bin.
If possible, please leave the bin kerbside for repair.
If you are unable to do this, please ensure the damaged bin is visible from the road.
New Build home or Recent Subdivision
If your home has been been built this year, part of a new sub-division and not rated then those records may not be on our files yet. Please leave your details below if this is the case and we'll get your bins arranged.
My blue crate is missing?
Please note your crate may be inside one of the 240 litre bins for ease of delivery.
If you've checked inside your bins and you didn't receive a blue crate then please complete the form below and we'll get onto it.
The green recycling crate now belongs to you and you may want to repurpose them. We’ll also be arranging to pick them up (and then recycle them) if you don’t want them. Information on that will be announced shortly.
Renting - What do I do?
Your landlord pays for the new rubbish and recycling bins as part of the property’s rates. If you want to change the size of your bins, please talk to your landlord.
You can still request assistance for kerbside collection due to a disability or medical reason if you are a tenant.
If you feel this has not been arranged then please provide your details below.