I want a green waste bin
If you’d like to opt in for the green waste, you can request a bin here.
Green waste bins are collected every four weeks.
We’ll get in touch once your request has been processed to confirm when the bin can be delivered.
Please note, from 1 July – 31 March each year there is a service fee of $100 to get a new green waste bin delivered.
I need an additional glass crate or bin
Each household can have a second blue crate, to cater for larger glass volumes. Please note, from 1 July – 31 March each year there is a one-off service fee of $40 for an additional glass crate to be delivered.We’ll get in touch once your request has been processed to confirm when delivery can be made. We may also be able to help if you have a need for additional recycling/rubbish disposal capacity. Relevant service fees apply.
My bin/crate is missing or stolen?
If your bin or crate has been either lost or stolen, please fill out the form below.
We aim to get back to you with a response within 5 working days.
If you’d like to change the size of your bin, please complete this form. We’ll get in touch once your request has been processed to confirm when the swap can be made.
From 1 July - 31 March each year there is a service fee of $100 to change 1x bin and $150 to change 2x bins.
Note: There’s no fee to change your existing 120L or 240L rubbish bin for a smaller size.
Your rates will not reflect your new bin sizes until 1 July 2022. There is no difference in the price between the 120L and 240L recycling bins.
Council has had to make the decision to postpone the bin size changes under the current red light settings for COVID-19 at the current time. This decision will be reviewed in the orange setting. Thanks for your understanding.
My bins weren't emptied
Your bin may not have been emptied if:
If you've checked and the correct bins were out on time, then please log a request via our Report a problem tool and select the "Rubbish or Recycling Non Collection of Bins" option and specify which bin/s were not collected in the additional information. Please leave out your bins until at least the end of the following day so that our service provider can return and empty the bin.
Your request will then be logged and passed onto our provider for resolution.
My bin is damaged
Please use the link below using the ‘Misc’ option to log your details and describe the type of damage to your bin (e.g. split in bin lid, cracked lid, wheel has fallen off).
Please also specify the type of bin and its size. This can be done in the 'Additional information' section.
If possible, please leave the bin kerbside for repair.
If you are unable to do this, please ensure the damaged bin is visible from the road
Report a problem
New Build home or Recent Subdivision
If your home has been built this year, part of a new sub-division and not rated then those records may not be on our files yet. Please leave your details below if this is the case and we'll get your bins arranged.
Please note, from 1 July – 31 March each year there is a service fee of $150 to get a set of bins for your new build.
Renting - What do I do?
Your landlord pays for the rubbish and recycling bins as part of the property’s rates. If you want to change the size of your bins, please talk to your landlord.
You can still request assistance for kerbside collection due to a disability or medical reason if you are a tenant.
If you feel this has not been arranged then please provide your details below.