YOUR AGREEMENT WITH SIENNA CHARLES LLC
By signing below (or clicking the “I Agree” buttons below), you indicate your acceptance of these terms, which will form a contract between Sienna Charles LLC (“Company”, “we” or “us”) and the person signing below, on behalf or yourself and all members and individual of your traveling party. These terms will be incorporated into each request you make with Sienna Charles LLC. These terms are collectively referred to as our Agreement.
DESCRIPTION OF SERVICES
In order for us to properly service a member's account, we must have complete preferences and documentation from the member. Therefore, the effective date for Sienna Charles's service commences only once the completed form has been returned fully to Sienna Charles. We will provide services to you in accordance with our agreement. We may use subcontractors and/or other third parties to provide all or part of the services requested by you.
PRIVACY
Membership dues will be billed annually in advance of the start date of membership. No deduction from any payments shall be made due to members failure to use the services provided. Following the initial terms, Sienna Charles reserves the right to increase the annual membership fee. In the event you fail to make payment of any request invoice by its due date, Sienna Charles LLC will give you notice of your missed payment and if it is not paid by the deadline set forth on the notice, Sienna Charles LLC has authority to terminate the request and may suspend services. Amounts payable to us are exclusive of any tariff, duty, or tax, however designated or levied.
PAYMENTS
Membership dues will be billed annually in advance of the start date of membership. No deduction from any payments shall be made due to members failure to use the services provided. Following the initial terms, Sienna Charles reserves the right to increase the annual membership fee. In the event you fail to make payment of any request invoice by its due date, Sienna Charles LLC will give you notice of your missed payment and if it is not paid by the deadline set forth on the notice, Sienna Charles LLC has authority to terminate the request and may suspend services. Amounts payable to us are exclusive of any tariff, duty, or tax, however designated or levied.
LIABILITY/RESPONSIBILITY
We act only as an agent and are not related to third parties or any other suppliers of travel and concierge services provided to you. We do not have any control and are not responsible for the acts or omissions of suppliers or their subcontractors or any company/person related to them for their failure to provide services, adhere to their own schedules, or honor their contracts. Nor are we responsible for any personal or property injuries, omissions, delays, failures to make connections, re-routings, or acts of any governmental authority, or for damage and/or delay due to causes beyond our control such as labor disputes, bankruptcy, defaults, mechanical breakdowns, pandemics, epidemics, quarantines, government restraints, weather problems, volcanic activity, earthquakes, terrorism, or threat of terrorism. Each supplier has its own terms and condition that are applicable to your particular arrangements in addition to this Agreement and you are responsible directly to them and you assume full and complete responsibility.
In no event shall the Sienna Charles LLC be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services.
FOREIGN ENTRY REQUIREMENTS AND HAZARDS
We have no control or special knowledge regarding foreign entry requirements, unsafe conditions, terrorism, health hazards, weather hazards, supplier bankruptcies, or the suitability for a disabled person of any portion of any trip. For information concerning possible dangers at destinations, we recommends going to the State Department travel website at www.travel.state.gov. For information about passports and visas, and possible dangers at your destinations, go to: https://travel.state.gov/content/travel.html, click on "Find International travel Information” then click on "Country Information", and fill in the name of the destination country. For medical and health information, we recommend contacting the Centers for Disease Control at (877) FYI-TRIP or www.cdc.gov/travel. You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination and your connecting points, and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination. Many countries require your passport to be valid for six months beyond the date of entry.
REFUNDS
There is no refund for any unused portion of your annual membership. Once your annual membership is paid, and you become a member, you will have the opportunity of renewing your membership one year after the date of commencement of your annual membership.
In the event that you are unable or unwilling to use any of the travel services stated in our invoice(s) or itineraries, after you have partially or fully paid for them, or in the event of any changes of your trip or reduction in the number of people in your party, there are no refunds.
GENERAL
This Agreement supersedes all prior proposals, discussions, and agreements and constitutes the entire Agreement between the parties relating to the services. This Agreement may be modified or supplemented only by a written document signed by an authorized representative of each party. There are no covenants, promises, agreements, conditions, or understandings, either oral or written, between the parties relating to the subject matter of this Agreement, other than as set forth herein. No representation or warranty has been made by or on behalf of a party to this Agreement or any officer, director, agent or employee thereof, to induce the other party to enter into this Agreement, except representations and warranties expressly set forth herein. The preprinted terms and conditions of any request invoice or other ordering document issued by you in connection with this Agreement which add to or conflict with the terms and conditions of this Agreement shall not be binding on Company and shall not modify this Agreement. Our services are solely limited for members and their immediate family only.
DISPUTE RESOLUTION
The parties agree that this Agreement shall be governed by the laws of the State of California without regard to its conflicts of laws principles. If any provision of this Agreement is found to be invalid, illegal or unenforceable, the enforceability of the remaining provisions will not in any way be affected or impaired. You hereby consent to the exclusive jurisdiction and venue of courts in Los Angeles, California for all disputes related to this agreement. The prevailing party shall be entitled to reasonable attorney’s fees and costs.
SELLER OF TRAVEL LAW
Sienna Charles LLC’s Florida Seller of Travel Number is ST37410
Our CST Number is 2143895-50