• Submit a claim

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  • Please just one species per claim.
    For Fresh Products please submit claim no later than 5 days after receiving the product. 
    For Frozen Products please submit claim no later than 8 days after receiving the product.
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  • It has been over 10 days since shipment was processed and we will be unable to accept your credit request. Please email directly to Allie Allison.pelletz@martec.co.cr for any questions regarding credit acceptance.

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  • Product involved in claim

    Please present an individual claim for each species
  • Cause of claim

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