Week 1 - Day 2 - Module 8 Quiz: Active Listening, Verbal and Nonverbal Communication

Module 08 Quiz: Active Listening, Verbal and Nonverbal Communication

Week One / Day Two
Name:*
Date:*

MonthDayYear
Phone Number:*
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example@example.com
Please answer the questions below using the material that we have covered throughout Module 08. If you have any questions, you may contact your EZONE Facilitator.
1. True or False? Nonverbal signs are 38% communication.*

TrueFalse
2. All of the following are considered nonverbal signs of inattention, except:*

Inappropriate expressions and lack of head nodsMaintaining eye contact and smilingSelective ListeningDaydreaming
3. What are the five tips on how to become an active listener?

Understand the MessageDaydreamSelective ListeningPractice Good MannersStand Close to the SpeakerActively ListenKnow Your SpeakerStudy the Speaker BeforehandTake NotesRemember the Speaker's Hair ColorAsk for ClarificationMake Sure you are Well RestedPay Attention to Non-Verbal Signs
4. Fill in the blank: Active listeners use __________ and __________ techniques to show and keep their attention on the speaker.*

Yelling; ScreamingInstinct; GutVerbal; NonverbalDirect; Indirect
5. Which of the following are common barriers to listening?*

Feeling hungryNot interested in the topicHaving a closed mindPrevious ExperiencesAll of the aboveNone of the above
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Module 08 Quiz: Active Listening, Verbal and Nonverbal Communication