Grooming Profile and Contract

Gateway Canine LLC

Pet Grooming Profile & Contract

636-748-2119

6711 Veterans Drive,

Cedar Hill, MO 63016

www.gatewaycanine.com

Name

First NameLast Name

Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Main Phone Number

Please enter a valid phone number.

Alt Phone Number

Email

example@example.com. (emails are used solely for reminders and quick messages from Gateway. We do not sell your info, and we do not message often.)

Would you like to join our email newsletter list? (We do not sell client's information. Newsletters are not sent often, you can expect one email every quarter at most.)

YesNo

How did you hear about Gateway Canine?

Veterinarian Clinic Name

Alternate Clinic if applicable

Only if you use more than one Vet Clinic

Pet's Name

Breed(s)

Or your best guess of breeds. Breed listed is used for identification purposes, and to help estimate the time needed for grooming.

Color(s) and markings

Birthdate

Your best guess at a birthdate or age is fine. This helps us identify if we have a excited puppy, or a senior pet, and helps us book them adequate time for their needs.

Age

Sex

MaleFemaleSpayedNeutered

Does this pet have any medical conditions or health concerns?

Has your pet been groomed before by a professional?

When was the last time your pet visited a groomer?

Best guess for a date is fine.

Has your pet had any issues or concerns from past grooming?

For example, "gets razor burns easily", "bad experiences in the past", etc...

Any Aggression issues we should be aware of?

Has your dog had any behavioral issues during grooming in the past, including with a professional or at home?

YesNoUnknown

If you checked yes to your pet having any behavioral issues in the past please thoroughly tell us about them below.

Details on incidents wether they were miner or severe help us avoid future incidents by providing your dog with care they need. This does not mean dogs will be muzzled or rejected, it allows us to problem solve with them and ensure their comfort so they can learn with us.

Is your dog reactive or aggressive to any of the below? (Check all that apply)

Tell us more about your Pet!

What else should we know about your pet? Do they eat towels? Are they scared of dryers? Can they have treats? Can they have a safe chew like a benebone or a nylabone in their crate? Are they an escape artist? Do they destroy certain types of crates/kennels?

Grooming Specifics

You will meet your groomer when you check your pet in and go over all the details, and rates, etc. This spot is for any notes you need in your pet's file such as "No Colognes", or "No bandanas or bows", or "we always want bows!" or "max needs oatmeal shampoo". Hair cut specific will be discussed at each visit, please don't put those here.

We love to share your pet's before and afters on our website, and social media pages such as Facebook, Instagram, Tik Tok, Twitter, etc. From time to time we might use your pet's photo in a photo album to show styles we've done, or to use on a sign or poster. May we have your permission to photograph your pet while they're here and use them for the mentioned purposes? (This does not guarantee we will use your pet's photos, or that we will get a chance to take your pet's pictures while they're here.)

YesNoOther

Is anyone besides the listed owner allowed to pick up your pet from grooming?

Please inform us ahead of time if someone should NOT be picking up your pet, or if you need to add anyone to the allowed to pick up list.

We want your pet's experience at Gateway Canine LLC to be as pleasant and enjoyable as possible. It is important to understand that some pets respond to grooming differently, even with the best of efforts. We will make every effort to make it a positive experience. Sometimes pre-existing conditions, unforeseen to us, arise such as skin allergies, shampoo allergies, moles, clipper sensitivity, matting, fleas, fear, behavioral issues, bone or joint sensitivity, heart conditions, seizures, etc. Please inform us of any potential issues prior to grooming.

Fleas, Ticks, Etc: If fleas and/or ticks are found on your pet during the grooming process, treatment to rid pet of fleas and or ticks is mandatory and an additional treatment charge will apply. This is not only to rid your pet of the unwanted pests, but to prevent them from transferring to other pets in our facility, and to avoid an infestation. Fleas can lead lead to tapeworms and other health problems, and we recommend immediately contacting your veterinarian for a preferred treatment, and prevention protocol. We also recommend immediately treating your home and any pet areas. We do not carry nor adminstor any pest preventative. We only have treatments to kill what's on your pet at that time. We do not take pets in who are infested. Please consult your vet for the best in home treatment if your pet is infested.

Aggressive, Dangerous, abd/or Reactive Pets: Owners MUST inform Gateway Canine LLC if your pet(s) may bite, have bitten, or show ANY signs of aggression towards people, other animals, or any specific grooming procedures. Muzzles may be used if necessary. Muzzling will not harm your pet, and protects both your pet, and your pet's groomer. A "Handling Fee" may be applied in addition to the regular grooming charge for aggressive or difficult to groom pets. Gateway Canine LLC reserves the right to refuse or stop services for such pet(s) at any time before or during the grooming process. This is for your pet's safety, as well as for the groomer's safety. We do not administer sedatives or tranquilizers. Please inform us when you make your pet's appointment if they will be coming in medicated for grooming, we prefer to try most pets first without sedatives as some medications can make the dog's experience with us even worse.

Health or Medical Problems & Senior Pets: Grooming procedures can sometimes be stressful, especially for a senior pet or a pet with health problems, and can expose hidden medical problems or aggravate a current one during or after the groom. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. In the best interest of your pet this contract will give Gateway Canine LLC permission to obtain immediate Veterinary treatment for your pet should it be deemed necessary by Gateway Canine LLC. We will do our best to contact you first, then take your pet to your authorized Veterinarian or to the nearest Veterinarian that is available. It is agreed that ALL expenses for Veterinary care will be covered by the pet's owner upon signing this contract. Despite all efforts senior pets also have a higher risk of passing away during grooming. Signing this contract states that you understand this inherint risk with elderly dogs.

Mat Removal: Pets with matted coats need extra attention during their grooming session. A "Dematting Fee" will apply to ALL matted pets. Mats left in a pet's coat only become tighter, and can strangle the pet's skin, or eventually tear it open. Mats can be very difficult to remove, and may require the pet to be shaved. When necessary, removing a heavily matted coat includes the risks of nicks, cuts, and or abrasions due to warts, moles, or skin folds trapped in the mats. Heavy matting can also trap moisture and urine near the per's skin allowing mold, fungus, and bacteria to grow, causing skin irritations that existed prior to the grooming process. Torn skin from mats can also harbor maggots, bot flies, etc. After effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to re-grow. Shaved pets are also prone to sunburn and should have caution taken in prolonged exposure to the sun. In some cases pets may also exhibit brief behavioral changes. Gateway Canine LLC does not wish to cause serious or undue stress to your pet, and will not continually de-mat your pet for you. Prevention is the best defense against matting by scheduling regular grooming appointments. In severe cases your veterinarian may have to shave your pet for their safety.

Hold Harmless Agreement: By signing this contract you or your authorized agent are to hold Gateway Canine LLC, it's owners, operators, and employees harmless from any damage, loss, or claim arising from any condition of the undersigned pet, either known or unknown by Gateway Canine LLC. It is also further understood and agreed the terms of this agreement can change at any time, without notice, and will overwrite any and all prior signed contracts or releases. It is further understood this clause applies to any and all pets groomed.

Late Pick-Ups: Please be on time to pick up your pet(s). We work by appointment and do not have the staff or facilities for your pet to stay after the groom has been completed. To enforce this policy, a $1.00 PER MINUTE LATE CHARGE will be added to your bill, for every minute past our announced closing time for that day. (Closing time is currently 5pm during the week and 3pm on Saturdays). We DO NOT BOARD PETS OVERNIGHT, and we reserve the right to charge a fee up to $80 per day that a pet is not picked up. Gateway Canine LLC also reserves the right to transfer a pet to a local shelter if we have not heard from an owner in two days and have reason to believe it has been abandoned, and we will pursue legal charges for any bills acquired.

No-shows & Cancellations: No shows, last minute cancellations (less than a 24 hours notice) or continual re-scheduling are subject to a $45.00 FEE PER PET which will be added to your next bill. At that point you may reserve your next appointment for a $45.00 deposit which is non-refundable service charge in case of cancellation. We understand and will work with emergency situations, and illnesses, but do to our small shop size we must enforce our cancellation policies at this time. All cancellations must be done over the phone. Cancellations done via our booking system do not alert us in time and you will still recieve a cancellation fee.

By signing below you agree to all the terms listed throughout this contract, and that you fully understand all terms.

Owner or Agent's Signature (Agent is if someone other than the Owner is responsible for the pet)

Date

Owner or Agent's Full Name Printed

OWNER INFORMATION

Veterinarian Information

Pet Information

Grooming Contract and Waiver