bt-sonic troubleshooting

1

What is your concern?* This field is required.

Power

Other

2

Does the bt-sonic turn on?* This field is required.

Yes

No

3

Is the power button torn or ripped?* This field is required.

Yes

No

4

Make sure to press the power button until there is a "click".* This field is required.Does bt-sonic turn on?

Yes

Yes, turns on but does not stay on

No

5

Are the batteries installed correctly with the corresponding polarity labels?* This field is required.Turn the bottom half of the bt-sonic counterclockwise then pull downward to reveal the batteries.

Yes

No

6

Correct the battery direction to match the polarity markings on the inside of the battery compartment. Reinstall the bottom half of the bt-sonic and press the power button until it clicks. Do you have power?* This field is required.

Yes

No

7

Remove the bottom half of the bt-sonic by turning counterclockwise then pull downward to reveal the battery compartment. Is there moisture in the battery compartment?* This field is required.

Yes

No

8

Use cotton bud or dry cloth to remove moisture and install new batteries. Does the bt-sonic work?* This field is required.

Yes

No

9

Remove the bottom half of the bt-sonic by turning counterclockwise then pull downward to reveal the battery compartment. Is there corrosion in the battery compartment?* This field is required.

Yes

No

10

Remove and dispose of batteries. Use steel wool brush, cotton bud, or a dry cloth to remove corrosion. Install new batteries. Does the bt-sonic work?* This field is required.

Yes

No

11

Are the batteries new?* This field is required.

Yes

No

12

Replace with new batteries. Does the bt-sonic work?* This field is required.

Yes

No

13

Are the battery clips damaged?* This field is required.

Yes

No

14

Enjoy your bt-sonic!* This field is required.Good work, you are finished! Click "Yes" to restart troubleshooter. Click "No" for survey.

Yes

No

15

Create a Customer Service Case:Please complete all information requested. Place NA for anything not applicable. Twist the bottom half of the bt-sonic counterclockwise then pull downward to reveal the Lot/Batch ID # on the small white label.

Full Name

Company

Phone Number

Country

Invoice #

Batch ID #: Letter and 2 Digit Suffix e.g. A22

16

Email:* This field is required.

example@example.com

17

Purchase DatePlease select the date you purchased your bt-sonic:

Date

18

File UploadPlease upload a photo or video of your concern:

Drag and drop files here

Select files to upload

Max. file size: 10.6MB

19

Explain bt-sonic Concern* This field is required.Please explain your concern with as much detail as possible:

20

Shipping Address* This field is required.Please confirm your shipping address:

Street

City

State

Zip Code

21

Amazon Purchase?Note: if you made your purchase from Amazon or another third-party seller, please provide a screenshot of your purchase details showing the date and item ordered

Amazon order ID

22

Amazon Purchase?Note: if you made your purchase from Amazon or another third-party seller, please provide a screenshot of your purchase details showing the date and item ordered

Drag and drop files here

Select files to upload

Max. file size: 10.6MB