Module 9 Worksheet: What Is Your Communication Style?
Week One / Day Two
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Find your communication style by reviewing and answering the following questions below. There is no right or wrong answer, just your instinct response. After you have answered all the questions, add up the total number of A’s, B’s, C’s, and D’s and check your responses with the key below. If you have any questions, you may contact your Integrated Case Worker or Social Worker.
1. If someone cuts in front of you in line at the store, which of the following best reflects what you'd likely say:
A. Nothing, because I don't want to make a fuss.
B. "Hel-lo! Don't you see me standing here?”
C. "Hey, get to the back of the line and wait like everyone else!"
D. "Excuse me, but I was next in line."
2. You need to do some yard work and want help. Which of the following are you most likely to say as you head out the door?
A. "There sure are a lot of leaves out here. I hope I can get them all swept up before it rains."
B. "It sure would be nice if SOMEBODY would get off the couch and help me."
C. "Get your lazy butt over here and help me!"
D. "I'd like some help with the yard work. Can you please sweep the patio
3. You're at a restaurant and order a steak well done. It arrives rare. How would you most likely handle it?
A. Ask for a "to go" box and cook the steak properly when you got home.
B. Ask the waiter, "Does this look like well done to you? How hard is it to cook a steak properly?"
C. Demand to speak to the manager and tell her you want your meal for free.
D. Tell the waiter that your steak is underdone and ask that it be taken back to the kitchen to be cooked until well.
4. You're in a meeting where the team is discussing a course of action you disagree with. What are you most likely to do?
A. Say nothing because most of the people like the idea.
B. Ask if they got the idea from the Easter Bunny or Santa Clause because they're all delusional.
C. Tell them they're nuts if they think their plan is going to work.
D. Express your concerns as clearly as possible.
5. You're meeting a friend at the movies. Your mother calls, asking you to come help her hang a picture right away. What are you most likely to do?
A. Head to your mom's, calling your friend on the way to say you'll be late.
B. Say, "Why don't you call your precious son? He's your favorite!"
C. Tell your mom you're not her personal servant and that she should call your brother.
D. Tell your mom you have plans and say you'll come by after the movie
6. You overhear a coworker saying that he doesn't like working with you because you're too picky. What are you most likely to do?
A. Say nothing, because you're embarrassed and hurt.
B. Think to yourself, "Oh you haven't seen picky yet. Just wait," and make a point of being even pickier to teach him a lesson.
C. Interrupt the conversation saying, "If you've got something to say to me, say it to my face."
D. Wait until you can speak to the coworker alone, share what you heard, and ask if you can talk about it."
7. Your company is having trouble with a contractor. Your boss asks your opinion about how to resolve it. What are you most likely to say?
A. "I don't know, what do you think?"
B. "Whose idea was it to hire that guy anyway? Oh yeah, it was David, wasn't it?"
C. "They're all lazy, I doubt we could find anyone better."
D. "We need to hire another contractor."
8. You order a pound of ham at the deli counter and the clerk mistakenly gives you 1.5 lbs. What are you most likely to do?
A. Take the ham home and hope your family eats it all before it goes bad.
B. Say, "I said a pound. Don't you know how much a pound is?"
C. Tell the clerk you refuse to be ripped off and ask to see the store manager
D. Ask the clerk to remove the extra half pound from your order.
9. You and a friend are meeting for dinner. You don't like the restaurant she chose, but agree to go. It's awful. What are you most likely to say?
A. Nothing, you don't want to make her feel bad
B. "I knew this restaurant was going to be terrible. We should have gone to Claudios."
C. "Boy, this is terrible. I can't believe you picked this place!"
D. "It's partly my fault. I've been here before and it wasn't very good."
10. You're on a tight deadline at work and a coworker drops by to chat about his upcoming fishing trip. What are you most likely to do?
A. Listen to his plans because he seems so excited about it and you don't want to be rude.
B. Look at your watch and say, "Oh, are you taking a break… again?"
C. Tell him, "I don't have time to talk about your fishing trip. I have work to do."
D. Tell him, "Sounds like you're excited about your trip Mark. Unfortunately, I've got to get this report to Sarah in 20 minutes and need to get back to work."
11. You forgot to pay a bill you said you'd pay. Your spouse confronts you angrily about it. What are you most likely to say?
A. "I do everything around here and you do nothing. Why don't you pay the bills then?"
B. "Well I suppose you're perfect and never make mistakes?"
C. "You're right, I'm sorry."
D. "You're right. I forgot to pay the bill. I'll take care of it now. I would appreciate it when I make a mistake, if you would just tell me about it without yelling.”
Total # of A's
Total # of B's
Total # of C's
Total # of D's
Take your highest score above and find your communication style. If you have two scores that are high and very close in number, this means you probably use both styles.
Mostly A’s: Your Primary Communication Style is Passive
Mostly B’s: Your Primary Communication Style is Passive-Aggressive
Mostly C’s: Your Primary Communication Style is Aggressive
Mostly D’s: Your Primary Communication Style is Assertive
When is Passive communication beneficial? Can you think of a situation where you used this style? If so, please provide an example.
When is Passive-Aggressive communication beneficial? Can you think of a situation where you used this style? If so, please provide an example.
When is Aggressive communication beneficial? Can you think of a situation where you used this style? If so, please provide an example.
What could you do to improve your Assertiveness and how can it benefit you in life and in the workplace?
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