Module 09 Quiz: Communication in the Workplace
Week One / Day Two
Name:
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Date:
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Month
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Day
Year
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Phone Number:
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Email
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example@example.com
Please answer the questions below using the material that we have covered throughout Module 09. If you have any questions, you may contact your EZONE Facilitator.
1. True or False? Being a good communicator can assist you in building trust, help solve differences and create an environment of respect that promotes problem solving and builds relationships.
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True
False
2. Which of the following types of communication styles is used as a big motivation to keep the peace, especially when dealing with conflict?
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Aggressive
Passive-Aggressive
Assertive
Passive
3. Fill in the blank: __________ communication is ineffective because it beats around the bush.
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Passive
Passive-Aggressive
Aggressive
Assertive
4. True or False? When communicating with a co-worker during a frustrated conversation, the following tips could be used to relieve stress: recognize when you are becoming stressed; relax; look for humor in the situation; be willing to compromise; agree to disagree.
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True
False
5. Which of the following methods should you consider when resolving conflict in the workplace?
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Never admit you were wrong.
Always look for a person to blame.
Forget about winning or being right.
Do not be quick to forgive.
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