I.T. Help Desk Form

I.T. Help Desk Form

Use this form to send in I.T. tickets to the MicroOne Help Desk. MicroOne can help with hardware/electronic equipment issues. If you or a member of your team is locked out of their Epicor account, or needs to update their password to Epicor applications, please reach out to your DM. Only ONE issue may be reported per form/ticket submitted. Submit a separate form for a separate issue.
Store Number*
Full Name of person submitting:*

First NameLast Name
Store email:*
example@example.com
Issue with Internet/WiFiIssue with Epicor POSIssue with Epicor COMPASSIssue with Epicor EAGLEIssue with Label Printer(s)Issue with MusicIssue with Register(s)Issue with Receipt Printer(s)Issue with Card Reader(s)Issue with Office ComputerIssue with Receiving ComputerIssue with Scanner/PrinterIssue with RF Scanning GunIssue with Register Scanner(s)Other (Please Specify)
Issue with Internet/WiFiIssue with Epicor POSIssue with Epicor COMPASSIssue with Epicor EAGLEIssue with MOBILE POSIssue with MusicIssue with Label Printer(s)Issue with Register(s)Issue with Receipt Printer(s)Issue with Card Reader(s)Issue with Office ComputerIssue with Receiving ComputerIssue with Scanner/PrinterIssue with RF Scanning GunIssue with Register Scanner(s)Other (Please Specify)
File Upload

Upload a screenshot or photo of error codes/of the issue that is occurring if possible.
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Describe the issue in detail. Make sure to include any solutions you may have already tried to fix the issue.*
Please be specific and detailed. Example: "The Card Reader on register 2/terminal 102 keeps restarting, I have checked the connections and everything is plugged in."
Should be Empty: