E-Commerce
Authorized Dealers will be permitted to advertise, sell or offer for sale Motivx Tools products on their own website(s) or at physical locations provided these have been disclosed to Motivx Tools during registration or subsequently approved via e-mail with support@motivxtools.com.
Authorized Dealers may not sell Motivx Tools products on third-party platforms such as Amazon, WalMart, Ebay, etc…
Advertising
Authorized Dealers are encouraged to advertise Motivx Tools products via their own images, video or written content. This content must accurately describe the Motivx Tools brand and product.
If the content does not accurately represent the brand or product information (for example, misleading or wrong information is given about product fitment), Motivx Tools reserves the right to require the Authorized Dealer to remove or modify the content.
Verifying accurate content about Motivx Tools products before publishing can be done quickly by submitting content for review to support@motivxtools.com.
Minimum Advertised Pricing (MAP)
Authorized Dealers may not sell Motivx Tools product below the MAP provided by Motivx Tools. You can request the most current copy of our MAP policy by emailing support@motivxtools.com.
Cost
Cost and terms for stocking or drop shipping orders will be quoted separately for each Authorized Dealer. Any upcoming changes to cost or terms will be sent by email to the Authorized Dealer and will supercede any previous terms or quotes.
Cancellation
To cancel any dropshipping order, the Authorized Dealer must telephone or email Motivx Tools by 2 PM Pacific Standard Time on the day which Authorized Dealer placed the order. There may be a 10% re-stocking fee applied to cancelled dropship orders.
Once placed, a stocking order may be cancelled at any time before it is shipped to the Authorized Dealer. However, because stocking orders are “made to order”, a cancelled stocking order may not be eligible for a partial or full refund. The eligibility of a cancelled stocking order for any refund is solely at the discretion of Motivx Tools and will be based on many factors, including the Authorized Dealer history, time order has been in production, etc…
Lead Times
Standard dropshipping orders that are in stock will ship out within 1 business day of receiving the order. Orders will ship from the west coast and can take 3-5 business days to reach the end consumer.
Lead times for stocking orders vary by size and complexity. You will be quoted an estimated lead time when requesting a stocking order.
Product Diversion
As an Authorized Dealer, resale of Motivx Tools product may be made to consumers only. Sales by Authorized Dealers to unauthorized individuals for resale to consumers is not permitted and shall be considered to be product diversion and breach of the contractual relationship between Motivx Tools and the Authorized Dealer.
Warranty
Motivx Tools maintains industry-standard warranties on every product. In general, most metal tools will carry a Limited Lifetime Warranty, and most other tools carry a 1 year warranty.
Motivx Tools warrants the Products, as manufactured, to be free from defects in material and workmanship. Motivx Tools does not warranty damage occurring during shipment nor which is the result of faulty handling by Reseller or its downstream customers, nor which is the result of improper installation and/or misuse by the consumer or end user.
Motivx Tools warranty information and the form for submitting claims can be found at www.motivxtools.com/warranty