TERMS & CONDITIONS
Arrival for Graze Tables:
1. We will arrive approximately 1.5 - 3 hours prior to your start time for set up. If we have any issues locating your venue, we will text your phone number provided. Please ensure best contact is provided.
2. On our arrival we will need access to a kitchen or simialr. Must have running water and a power point. If these items are unavailable (ie park) please let us know.
3. Please let us know if there are any issues for entry access, or if there are any stairs. We supply a huge range of items and produce, we need our team fully equipped to accommodate any difficulties.
4. We appreciate you may have guests arriving earlier than the allocated time. Please note our set up will not be ready before the allocated time. Please have any guests refrain from "exploring" the graze table or our reserved kitchen area or space.
5. Once all is set up and we are done and you are happy with the display, we will then leave the graze table in your capable hands. ENJOY!
Pack down & retrun options:
1. FREE retrun to our drop off location Cotton Crescent, Redbank Plains. Retrun clean and undamaged within 3 days after your event.
2. We send a team at an agreed time and date to pack down our gear and clear the space. This cost starts from $250. Price varys depending on time and day.
Let us know what works for you!
Refunds & cancellations:
1. Your enquiry is booked with a 50% non-refundable deposit
2. A Refund, less your non-refundable deposit and any 3rd party fees (eg: permits, 3rd party policies) may be issused if cancellation notice is 14 days BEFORE event /order date. Forfeit of any funds after this time.
3. Postponement may be an option if date is avaible. Case by case agreement, please get in touch if you need to postpone immediately.
4. If you opt to postpone your event /order, you will be ineligible for a refund.
Loss or damage of hired items:
All items supplied to the customer are property of Goodness Grazes or third party companies.
Damage to or loss of items within the period of hire, needs to be reported by the customer to Goodness Grazes immediately.
1. If the items are lost, the customer must pay to Goodness Grazes the current replacement cost of the items.
2. If the items are damaged, the customer must pay for all repairs or if not possible – replacement costs.
Security:
The customer is responsible for the supervision and security of Goodness Grazes items until the end of your booking.
In the event that items are stolen from location;
1. The customer agrees to cover the costs to replace items stolen under the supervision of the customer during the period of hire.
Bond:
We have not and intend not to charge a securtiy bond for any booking. We believe that this cost is not always necessary and have faith our clients will take great care of our property.
We are a very chill family business and know mess and spills may always occur, especially when you're having fun!! Please note we will charge for any stubborn stains such as red wine, chocolate etc.