𝐅𝐀𝐐'𝐬

(𝐅𝐫𝐞𝐪𝐮𝐞𝐧𝐭𝐥𝐲 𝐀𝐬𝐤𝐞𝐝 𝐐𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬)

1. Where are you located? Do you have a physical store? 

We are currently home-based and located at Fuentes Road Brgy. Agus, Lapu-Lapu City.

2. How to order?

 Drop your DM's in our Instagram or Facebook account to check the availability of your desired date.

3. How many days do I need to place an order?

We highly recommend for custom-made cakes, monogram cakes, chocolate piñata & cupcakes to place an order two (2) weeks or more before the desired date. For other products, you can book at least 3 days prior.

4. What cakes do you usually do?

For now, we do whip cream or buttercream cakes only. We don't do fondant cakes. We do non-edible or 3D toppers however, it is subject to evaluation depending on the complexity of the design.

5. What is your mode of transport?

-Personal pick-up

-Self-booking (book your own via Lalamove, Grab or any preferred app)

*Note:

The delivery fee will be shouldered by the buyer. 

 6.  Can I have my cake delivered via motorcycle? 

Definitely NO, as cakes are delicate and fragile. It needs to be transported in a flat surface and cool temperature vehicle. For mini/bento cakes, if you wish to book via motorcycle that has insulated boxes there is still no guarantee that your cakes will not be damaged during transit as motorcycles are prone to road challenges and heat exposure.

7. Do you accept rush order/s?

(Rush order/s- less than 72hrs. before the desired date)

We only accept rush order/s for mini/bento cake, cupcakes, and other products. However, it will still be subject to slots and resources availability with corresponding charges. Further information is in our Terms & Conditions that will be sent during the placing of the order process.

8. What is your mode of payment?

We accept payments through GCASH & BPI BANK TRANSFER only. Please take note that we strictly follow a FULL PAYMENT POLICY, DOWN PAYMENTS are not accepted. Orders will only be confirmed once the full amount has been settled on or before the due date stated in your invoice. Unpaid invoices beyond the due date will result in automatic cancellation of the reservation. NO Cash on Delivery/Cash on Pick-up basis.

9. Can I still cancel my order/s?

We strictly follow the No Cancellation, No refund Policy.

10. Can you make note cards or gift cards?

Yes, we do upon request of the client. However, there will be an additional fee for that.

𝑲𝒊𝒏𝒅𝒍𝒚 𝒓𝒆𝒂𝒅 𝒄𝒂𝒓𝒆𝒇𝒖𝒍𝒍𝒚 𝒐𝒖𝒓 𝑻𝒆𝒓𝒎𝒔 & 𝑪𝒐𝒏𝒅𝒊𝒕𝒊𝒐𝒏𝒔 𝒐𝒏 𝒕𝒉𝒆 𝒏𝒆𝒙𝒕 𝒑𝒂𝒈𝒆 𝒃𝒆𝒇𝒐𝒓𝒆 𝒑𝒍𝒂𝒄𝒊𝒏𝒈 𝒚𝒐𝒖𝒓 𝒐𝒓𝒅𝒆𝒓.

𝑻𝒆𝒓𝒎𝒔 𝒂𝒏𝒅 𝑪𝒐𝒏𝒅𝒊𝒕𝒊𝒐𝒏𝒔

1. Before placing your order. Think it over a hundred or a million times. All our products are for PRE-ORDER BASIS ONLY. We suggest booking your custom-made cakes, monogram cakes, chocolate piñata & cupcakes two (2)weeks or more before your desired date. Kindly note that as much as we want to cater a lot of orders for sales, however, we do not compromise the quality of our products. So please ensure if you have intricate designs or toppers that need time to make or order, please place your order/s ahead of time.

2. We strictly follow a FULL PAYMENT POLICY, DOWN PAYMENTS are not accepted. In connection, once your payment has been made, we DO NOT allow CANCELLATION /REFUNDS. Even if your cakes are not yet made, we set aside time and effort to entertain clients. We prioritize you from other potential clients & we reserve your slot in advance, so please be a responsible buyer. In case a valid reason that you need to cancel your order, it will be subject to our evaluation to grant your request however, the total amount of payment will not be refunded in full.

3. Once you place your order it means you have read and agreed to our Terms and Conditions. An Invoice will be sent to your email for your order details and payment instruction. FULL payment is required to secure &  confirm a slot. Payment should be settled within 48hours along with the proof of payment to be sent. Failure in settling payment within the given time frame will be forfeited and only PAID orders are considered confirmed.

4. Please consider the location or delivery fee of your orders and spare some budget for your order/s delivery. Kindly read our FAQs first for more information.

5. We have two modes of transport for you to choose from:

* Personal Pick-up  
* Self-booking (book your own via Lalamove, Grab or any preferred app)

𝐍𝐨𝐭𝐞: 𝐅𝐨𝐫 𝐬𝐞𝐥𝐟-𝐛𝐨𝐨𝐤𝐢𝐧𝐠 𝐚𝐧𝐝 𝐩𝐞𝐫𝐬𝐨𝐧𝐚𝐥 𝐩𝐢𝐜𝐤-𝐮𝐩, k𝐢𝐧𝐝𝐥𝐲 𝐰𝐚𝐢𝐭 𝐟𝐨𝐫 𝐨𝐮𝐫 𝐧𝐨𝐭𝐢𝐟𝐢𝐜𝐭𝐚𝐢𝐨𝐧 𝐛𝐞𝐟𝐨𝐫𝐞 𝐠𝐨𝐢𝐧𝐠 𝐭𝐨 𝐭𝐡𝐞 𝐥𝐨𝐜𝐚𝐭𝐢𝐨𝐧 𝐨𝐫 𝐛𝐨𝐨𝐤𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐫𝐢𝐝𝐞𝐫𝐬. 𝐒𝐭𝐫𝐢𝐜𝐭𝐥𝐲 𝐟𝐨𝐥𝐥𝐨𝐰 𝐭𝐡𝐞 𝐭𝐢𝐦𝐞 𝐬𝐭𝐚𝐭𝐞𝐝 𝐢𝐧 𝐲𝐨𝐮𝐫 𝐨𝐫𝐝𝐞𝐫 𝐟𝐨𝐫𝐦 𝐭𝐨 𝐚𝐯𝐨𝐢𝐝 𝐦𝐢𝐱 𝐮𝐩 𝐨𝐟 𝐨𝐫𝐝𝐞𝐫𝐬.

6. We highly recommend for your cakes & cupcakes to book it via CAR/MPV as they are very delicate and fragile. For Self-booking, if you wish to book via motorcycle for your mini/bento cake/s, please ensure that your delivery has insulated boxes for the safety of your mini cake/s. Please note that even if your cake/s has insulated boxes, it is not guaranteed that no damages will be incurred during transport as motorcycles are prone to road challenges and heat exposure. Once your order/s is released (applicable to all modes of transport), we held NO Liability for any damages incurred. We ensure that every product dispatched is in perfect shape and in good condition. Also, we make sure to document the orders during dispatch & send photos/ videos to the owner as proof.

 Attached are photo samples of mishandled cakes and cupcakes via motorcycle:

7. Pick-up or Delivery of orders starts from 9 am to 6 pm. However, please follow the time and date stated in your order form. If you pick up earlier or later than what is stated in your form, your order will not be released. If you have time constraints in your schedule, we highly recommend booking your orders at an earlier date. For any circumstances that you need to reschedule your order/s, it will be subject to approval and a PHP 300 rescheduling fee will be collected.

8. Orders that were not picked up within our business hours will be released on the next day.

9. Please note that we do not guarantee an exact replica of any cake designs but we will try our best to replicate your inspo/s. The more ideas you can show us, the closer we can get to designing your ideal cake.

10. For any circumstances that you book an order less than a week (less than 72hrs before the required date & time), it is considered as Rush order/s and will be subject to slot and resources availability. Rush orders have an additional fee as follows:

*Regular size cakes - php150

*Monogram cakes - php150

*Chocolate Piñata - php150

(First 3 products mentioned above are still subject to slot availability and complexity of the design.)

*Cupcakes - php80

*Mini/Bento cake - php50

*other products -php50

11. For now, we cater whip cream or buttercream cake designs. We do not do fondant cakes. For cakes with 3D toppers (made of edible gumpaste, non-edible toys or figures) , it is subject to evaluation as it will depend on our resources and capabilities to achieve your design. We can always decline designs that are beyond our expertise.

12. No Haggling/Bargain.

We do not haggle our ingredients in the market.

We customize as per your needs. Unlike an ordinary bakery, we don't do mass production. Baking is more than just sugar & flour. We are making your celebrations special with quality products and the best service.

13. We reserve the right to refuse service to customers who have unruly, threatening, and violent behavior.

14. Joy Reservers will be BLOCKED and will LIMIT you from ordering in the future.

"𝐉𝐨𝐲 𝐑𝐞𝐬𝐞𝐫𝐯𝐞𝐫" 𝐦𝐞𝐚𝐧𝐬 𝐚 𝐛𝐮𝐲𝐞𝐫 𝐰𝐡𝐨 𝐞𝐧𝐭𝐡𝐮𝐬𝐢𝐚𝐬𝐭𝐢𝐜𝐚𝐥𝐥𝐲 𝐬𝐡𝐨𝐰𝐬 𝐢𝐧𝐭𝐞𝐫𝐞𝐬𝐭 𝐢𝐧 𝐚𝐧 𝐢𝐭𝐞𝐦, 𝐛𝐮𝐭 𝐰𝐢𝐥𝐥 𝐧𝐨𝐭 𝐚𝐜𝐭𝐮𝐚𝐥𝐥𝐲 𝐛𝐮𝐲 𝐢𝐭 𝐨𝐫 𝐚 𝐛𝐮𝐲𝐞𝐫 𝐭𝐡𝐚𝐭 𝐩𝐥𝐚𝐜𝐞𝐬 𝐚𝐧 𝐨𝐫𝐝𝐞𝐫 𝐚𝐧𝐝 𝐜𝐚𝐧𝐜𝐞𝐥𝐬 𝐚𝐟𝐭𝐞𝐫 𝐩𝐚𝐲𝐦𝐞𝐧𝐭.

𝑵𝑶𝑻𝑬: Orders must be placed 2 weeks or earlier to ensure availability. Last-minute orders will be subject to a Php50(Bento Cakes), Php80(Cupcakes) & Php150(Regular size cakes) Rush Fee, if the order is accepted.  

𝑾𝒉𝒂𝒕 𝒘𝒐𝒖𝒍𝒅 𝒚𝒐𝒖 𝒍𝒊𝒌𝒆 𝒕𝒐 𝒐𝒓𝒅𝒆𝒓?

𝑪𝒖𝒔𝒕𝒐𝒎 𝑪𝒂𝒌𝒆𝒔(𝑩𝒆𝒏𝒕𝒐 𝑺𝒊𝒛𝒆)

𝑪𝒖𝒔𝒕𝒐𝒎 𝑪𝒂𝒌𝒆𝒔(𝑹𝒆𝒈𝒖𝒍𝒂𝒓 𝑺𝒊𝒛𝒆)

𝑪𝒉𝒐𝒄𝒐𝒍𝒂𝒕𝒆 𝑷𝒊ñ𝒂𝒕𝒂

𝑴𝒐𝒏𝒐𝒈𝒓𝒂𝒎(𝑳𝒆𝒕𝒕𝒆𝒓/𝑵𝒖𝒎𝒃𝒆𝒓) 𝑪𝒂𝒌𝒆𝒔

 𝑪𝒂𝒇é 𝑪𝒂𝒌𝒆𝒔 & 𝑶𝒕𝒉𝒆𝒓 𝑷𝒓𝒐𝒅𝒖𝒄𝒕𝒔

𝑺𝒉𝒆𝒆𝒕 𝑪𝒂𝒌𝒆

𝑪𝒖𝒔𝒕𝒐𝒎 𝑺𝒖𝒈𝒂𝒓 𝑪𝒐𝒐𝒌𝒊𝒆𝒔

𝑰𝒇 𝒚𝒐𝒖 𝒘𝒂𝒏𝒕 𝒕𝒐 𝒐𝒓𝒅𝒆𝒓 𝑪𝒖𝒑𝒄𝒂𝒌𝒆𝒔, 𝒈𝒐 𝒕𝒐 𝒕𝒉𝒆 𝒏𝒆𝒙𝒕 𝒑𝒂𝒈𝒆.

𝑩𝒍𝒐𝒄𝒌𝒆𝒅 𝒅𝒂𝒕𝒆𝒔 𝒎𝒆𝒂𝒏 𝒇𝒖𝒍𝒍𝒚 𝒃𝒐𝒐𝒌𝒆𝒅 :)

𝑾𝒆 𝒂𝒓𝒆 𝒂𝒍𝒔𝒐 𝒄𝒍𝒐𝒔𝒆𝒅 𝒐𝒏 𝑺𝒖𝒏𝒅𝒂𝒚𝒔. 𝑷𝒍𝒆𝒂𝒔𝒆 𝒏𝒐𝒕𝒆 𝒕𝒉𝒂𝒕 𝒑𝒊𝒄𝒌 𝒖𝒑 𝒐𝒓 𝒅𝒆𝒍𝒊𝒗𝒆𝒓𝒚 𝒐𝒇 𝒐𝒓𝒅𝒆𝒓𝒔 𝒔𝒕𝒂𝒓𝒕𝒔 𝒇𝒓𝒐𝒎 𝟗 𝑨𝑴 - 𝟔 𝑷𝑴. 𝑰𝒇 𝒚𝒐𝒖 𝒉𝒂𝒗𝒆 𝒕𝒊𝒎𝒆 𝒄𝒐𝒏𝒔𝒕𝒓𝒂𝒊𝒏𝒕𝒔 𝒊𝒏 𝒚𝒐𝒖𝒓 𝒔𝒄𝒉𝒆𝒅𝒖𝒍𝒆, 𝒘𝒆 𝒉𝒊𝒈𝒉𝒍𝒚 𝒓𝒆𝒄𝒐𝒎𝒎𝒆𝒏𝒅 𝒃𝒐𝒐𝒌𝒊𝒏𝒈 𝒚𝒐𝒖𝒓 𝒐𝒓𝒅𝒆𝒓𝒔 𝒂𝒕 𝒂𝒏 𝒆𝒂𝒓𝒍𝒊𝒆𝒓 𝒅𝒂𝒕𝒆.

𝐏𝐥𝐞𝐚𝐬𝐞 𝐮𝐩𝐥𝐨𝐚𝐝 𝐚 𝐝𝐞𝐬𝐢𝐠𝐧 𝐢𝐧𝐬𝐩𝐢𝐫𝐚𝐭𝐢𝐨𝐧/𝐭𝐡𝐞𝐦𝐞 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐚𝐟𝐭𝐞𝐫. 𝐈𝐭 𝐜𝐚𝐧 𝐛𝐞 𝐚𝐧 𝐢𝐝𝐞𝐚 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐟𝐨𝐮𝐧𝐝 𝐨𝐧 𝐆𝐨𝐨𝐠𝐥𝐞/𝐏𝐢𝐧𝐭𝐞𝐫𝐞𝐬𝐭 𝐨𝐫 𝐚 𝐩𝐢𝐜𝐭𝐮𝐫𝐞 𝐲𝐨𝐮 𝐦𝐚𝐲 𝐡𝐚𝐯𝐞 𝐝𝐫𝐚𝐰𝐧 𝐲𝐨𝐮𝐫𝐬𝐞𝐥𝐟. 𝐓𝐡𝐞 𝐦𝐨𝐫𝐞 𝐢𝐝𝐞𝐚𝐬 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐚𝐛𝐥𝐞 𝐭𝐨 𝐬𝐡𝐨𝐰 𝐮𝐬, 𝐭𝐡𝐞 𝐜𝐥𝐨𝐬𝐞𝐫 𝐰𝐞 𝐜𝐚𝐧 𝐠𝐞𝐭 𝐭𝐨 𝐝𝐞𝐬𝐢𝐠𝐧𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐝𝐫𝐞𝐚𝐦 𝐜𝐚𝐤𝐞. 𝐏𝐥𝐞𝐚𝐬𝐞 𝐧𝐨𝐭𝐞 𝐭𝐡𝐚𝐭 𝐰𝐞 𝐂𝐀𝐍𝐍𝐎𝐓/𝐃𝐎 𝐍𝐎𝐓 𝐫𝐞𝐩𝐥𝐢𝐜𝐚𝐭𝐞 𝐚𝐧𝐨𝐭𝐡𝐞𝐫 𝐜𝐚𝐤𝐞 𝐚𝐫𝐭𝐢𝐬𝐭'𝐬 𝐰𝐨𝐫𝐤 𝐛𝐮𝐭 𝐰𝐞 𝐰𝐢𝐥𝐥 𝐮𝐬𝐞 𝐢𝐧𝐬𝐩𝐢𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐩𝐢𝐜𝐭𝐮𝐫𝐞𝐬 𝐭𝐨 𝐜𝐫𝐞𝐚𝐭𝐞 𝐬𝐨𝐦𝐞𝐭𝐡𝐢𝐧𝐠 𝐬𝐢𝐦𝐢𝐥𝐚𝐫 𝐰𝐢𝐭𝐡 𝐨𝐮𝐫 𝐮𝐧𝐢𝐪𝐮𝐞 𝐭𝐨𝐮𝐜𝐡. 𝐈𝐟 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐡𝐚𝐯𝐢𝐧𝐠 𝐭𝐫𝐨𝐮𝐛𝐥𝐞 𝐮𝐩𝐥𝐨𝐚𝐝𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐢𝐦𝐚𝐠𝐞𝐬, 𝐞𝐦𝐚𝐢𝐥 𝐭𝐡𝐞𝐦 𝐭𝐨 𝐡𝐞𝐥𝐥𝐨.𝐬𝐮𝐠𝐚𝐫𝐟𝐢𝐱𝐩𝐡@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦

Note: Once you've submitted the order form, all the details are considered final. Kindly ensure all the details are correct before hitting the submit button. !!! STRICTLY NO CANCELLATION OF ORDERS/ NON-REFUNDABLE!!!