Grooming Policies:
1. If an owner’s pet is severely tangled or matted, it is at greater risk of injury, stress and trauma. All precautions will be taken. However, problems occasionally arise, during or after grooming, such as nicks, clipper burn, and stress. If an injury occurs, Vet Stop Animal Hospital will treat the pet, and the owner will be liable for any costs associated with treatment. Pet owners will not hold Vet Stop Animal Hospital, its grooming department, or its groomers responsible for any injuries that may occur to their pet (ADDITIONAL CHARGES MAY APPLY).
2. All pets that come into the clinic with fleas or ticks will be treated. The cost of this treatment is fully at the pet owner’s expense ($8+ for 24-hour flea medication, $5 per 5 minutes of parasite removal).
3. If the groomer needs assistance from another staff member to complete a pet’s grooming appointment, there will be an additional cost at the pet owner’s expense ($10+).
4. Typically, a grooming session takes 4-6 hours. Some of this is dependent on pet size, behavior, and condition. If a groom takes longer due to pet behavior, an Extended Grooming Fee may be charged at a rate of $5 for every 15 minutes.
5. If a pet is uncomfortable enough with their grooming experience, we may require sedation to prevent the pet or staff from injury or unnecessary stress. If this is the case, the pet owner will be notified, the appointment may need to be rescheduled to allow time for sedation, and it is possible the pet will need to be sedated for future grooming appointments.
6. Vet Stop Animal Hospital may photograph your pet for marketing/training purposes, and will not sell the photos to any third-party entities.
7. If the pet is at all matted, they are subject to an additional matting charge ($5-50) based on the severity at the pet owner's expense.