Refund Fraud Virtual Workshop - Registration
PLEASE READ: As a reminder, this workshop is currently being offered to merchants, and a select number of banks interested in learning more about the root causes of refund fraud, and current methods to reduce the financial impact of this fast-growing problem. Any solution providers interested in product development consultation or private training should contact info@chargelyticsconsulting.com. Once you complete this form, it will be reviewed to ensure you meet the criteria for attendance at this workshop. If approved to attend, you will receive an email with information to complete the registration process.
Name
*
First Name
Last Name
Email
*
example@example.com
Company Name
*
Title
*
Department
*
Customer Support, Warehouse/fulfillment, Finance, Fraud Prevention, Other
How many total employees do you expect to register for this workshop?
*
Has your company experienced an increase in "Inventory Not Received" (INR) claims in the last 12 months?
*
Yes
No
N/A
Has your company experienced an increase in empty boxes or items your company does not sell being returned to the warehouse?
*
Yes
No
N/A
Have you tried to implement any changes or solutions to reduce the impact of refunds without returned merchandise? If so, what have you tried, and has it been effective?
Do you currently measure/track losses due to return abuse and/or fraud?
*
Yes
No, we don't see the value
No, we don't know how
N/A
If you measure/track these losses, can you share the percentage of increase over the last 12 months?
How confident are you in understanding refund fraud tactics and prevention methods? (5 being most confident, 1 being least confident)
*
1
2
3
4
5
What are you most looking forward to learning through this refund fraud workshop? (Select top 3)
*
How the refund fraud economy works, what refunders are promising and coaching their "customers" to do, etc
How to measure and track the impact of these issues on our company, especially across the multiple departments that they impact
What do the different types of refund fraud look like in our systems; how can we differentiate intentional refund fraudsters from refund abusers and customers who genuinely did not receive their items
Ways to work collaboratively with other departments and involve them in creating solutions that won't cause friction on good customers
Process changes to prevent refund fraud w/o negative impacts on legitimate customers
Process changes/suggestions to identify fraud after-the-fact and recover funds, without a high risk of chargebacks
Create a custom plan for my company to identify and reduce the impacts of refund fraud on our company
Learn about technology solutions that may have the potential to automate and/or scale the ability to identify fraudulent refund behavior, similar (but different) to transaction analysis for credit card fraud
Other
What are you most looking forward to learning through this refund fraud workshop? (Please rate each topic from 1-5, with no being "no interest" to 5 being "very interested.)
*
Not Interested at all
1
Not really interested
2
Kind of Interested
3
Pretty Interested
4
Very Interested
5
How the refund fraud economy works, what refunders are promising and coaching their "customers" to do, etc
How to measure and track the impact of these issues on our company, especially across the multiple departments that they impact
What do the different types of refund fraud look like in our systems; how can we differentiate intentional refund fraudsters from refund abusers and customers who genuinely did not receive their items
Ways to work collaboratively with other departments and involve them in creating solutions that won't cause friction on good customers
Process changes to prevent refund fraud w/o negative impacts on legitimate customers
Process changes/suggestions to identify fraud after-the-fact and recover funds, without a high risk of chargebacks
Create a custom plan for my company to identify and reduce the impacts of refund fraud on our company
Learn about technology solutions that may have the potential to automate and/or scale the ability to identify fraudulent refund behavior, similar (but different) to transaction analysis for credit card fraud
What are your goals for this workshop?
*
Thanks so much for providing this very helpful information!
We will review your answers and confirm that you qualify for the workshop. Upon confirmation, you will receive an invoice and link to register via a credit card or e-Check. As a reminder, this workshop is currently being offered to merchants, and a select number of banks interested in learning more about the root causes of refund fraud, and current methods to reduce the financial impact of this fast-growing problem. Any solution providers interested in product development consultation or private training should contact info@chargelyticsconsulting.com.
By initialing below you agree to the Terms of Purchase for this workshop. https://www.chargelyticsconsulting.com/refund-fraud-workshop-terms-of-purchase
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