Order Issue Prompts (Damaged)
1) Condition of item(s) when handing over to the driver
- Was the item(s) perishable/fragile?
- Was the item(s) used or brand new?
- How was the item(s) packed?
- What was the condition of the packaging used for the item(s)?
2) Condition of item(s) when handing over to the recipient
- How was the item(s) packed?
- What was the condition of the packaging used for the item(s)?
Note: In the case of damage to the delivery item, the amount of compensation by Lalamove shall be based on Lalamove's assessment of the extent of the damage to and the actual cash value of the contents of the delivery item provided always that the amount of compensation shall not exceed the compensation limits.