Please read carefully before signing.
Clinic Hours and Medical Staffing:
Ivor Veterinary Clinic has business and medical staffing hours as follows:
I understand that Ivor Veterinary Clinic has no in-house, on-duty continuous medical staff care: overnight from closing time until opening time the next day, weekends from closing time Friday until opening time Monday morning, or holidays from closing time before the holiday until opening time the business day following the holiday.
All hospitalized animals are monitored and treated, as indicated, by the medical staff at night and at times when the hospital is not open for regular office hours. If your pet needs around-the-clock treatment and monitoring, it may be transferred, at your authorization and expense, to an Emergency Services office such as:
Payment is due at time of service. An estimate for services can be provided.
I understand that payment is expected at time of service. For your convenience, we accept cash, check, MasterCard, Visa, Discover, and CareCredit. Ivor Vet Clinic does not offer in-house financing or payment plans. I agree that in case of nonpayment a fee of 1.5% per month will be charged. I will be responsible for all collection and attorney fees necessary to collect this debt. I understand there is a $35.00 returned check charge. I will be responsible to pay this amount owed Ivor Veterinary Clinic within 10 days. I verify that all the information provided is accurate.
Ivor Veterinary Clinic schedules by appointment only.
There is no guarantee that you will receive an appointment as a “walk-in.” Patients are seen in order of scheduled appointment time, not arrival time. As an established patient, we ask that you arrive 5 to 10 minutes prior to your scheduled appointment time.
Surgery Drop off / Discharge PoliciesYou must drop off on time if you are scheduled for a surgical procedure or diagnostic test. You must pick up at the designated discharge time because we set aside time in the schedule for our staff to sit down with you and answer any questions you have about the day's surgery, post-op care, and recovery expectations.
Late Arrival Policy If you are an established patient and arrive 15 minutes late or more to your appointment, you will be asked to reschedule unless the doctor’s schedule can still accommodate you. Late arrivals are notated in accounts. The first late arrival results in a warning, and following late arrivals will result in a walk-in fee added to the visit should you decide to wait for the doctor to accomodate you.
Priority will be given to the patients who arrive on time and you may have to be worked in between them. This may mean a considerable wait. If this is not convenient, you may choose to reschedule.
One or two late patients or an emergency cause the entire daily schedule to fall behind. We strive to see every patient as close to their appointment time as possible.
No Show PolicyAs you know, we strive to give each pet the time they need during each appointment. To help us achieve this goal for all clients, we ask that you to give us at least 24 hours notice if you cannot make your appointment. This allows us to offer your spot to another patient. Please keep in mind that Ivor Veterinary Clinic has a policy for clients who miss their appointments without advance notice:
Leash & Carrier Requirement: For the protection and convenience for everyone in the hospital, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats and other small pets must be presented in an appropriate carrier or on a leash. If you are unable to locate a carrier or leash, please ask a staff member about borrowing or purchasing one from clinic.
For the safety of all clients and staff, ALL leashes must be 6' or shorter.
No retractable leashes in clinic, please.
Rabies Vaccine Policy:Ivor Veterinary Clinic requires all patients be up to date on their rabies vaccines to protect all people your pet encounters, you, our clients, other patients, and our staff. Even if we're only doing a toe nail trim, your pet must have proof of rabies vaccination for us to handle your pet. Further appointments will be scheduled after the initial rabies vaccination because vaccination is considered effective after 28 days.
Rabies is a deadly disease caused by a virus that attacks the nervous system. The virus is secreted in saliva and is usually transmitted to people and animals by a bite from an infected animal. Less commonly, rabies can be transmitted when saliva from a rabid animal comes in contact with an open cut on the skin or the eyes, nose, or mouth of a person or animal. Once the outward signs of the disease appear, rabies is nearly always fatal.(source: https://www.avma.org/public/Health/Pages/rabies.aspx)
Dogs and cats must have a valid rabies vaccine as required by Virginia law. If your vaccine was performed elsewhere, we require a rabies certificate or medical records from your previous veterinarian. A rabies tag is not considered legal proof of rabies; we require paperwork verification or verbal verification from the clinic that administered the vaccine.
I understand that as a new, unestablished client, services at Ivor Veterinary Clinic will be permanently suspended if my first appointment is missed. A day of cancellation or no show constitute a missed appointment.
I have read and understand Ivor Veterinary Clinic's appointment policies and do hereby agree to accept them. I understand that failure to adhere to these policies may result in my termination from the practice.