Contact Phone Number
Sales Rep Email
Blank - Product
Blank - Pacific Headwear
Blank - Wool Jacket
Decoration - Garment
Decoration - Pacific Headwear
Decoration - Wool Jacket
Order Issue / Replacement
Incorrect Color, Size, Style, or Quantity Received - The wrong items ordered were received
Design Issue (Color, Placement, Size, etc.) - The specific design requested does not meet my expectations when it comes to placement, size, etc.
Damaged Items Received - Items were damaged upon receipt
Quality - The goods received do not meet my quality expectations. Please take a close up image of the problem, a ZOOMED OUT image of the whole item, all labels of items with issues and we will be happy to investigate and research the issue.
Item Size - If any garments did not fit correctly, send us an image of the measurement per the below method and our team will investigate.
Back Order - I can no longer wait for goods that cannot be filled at this time due to lack of availability.
Incorrect Item Ordered - The wrong item(s) were accidentally ordered.
Order Cancelled - I would like to cancel the order.
Late or Missing Items - Goods either have not been received or are missing in transit
Other (Items not listed here) - If there are any issues with your order that are not listed, please take a close image of the problem, a ZOOMED OUT image of the whole item, all labels of items with issues and we will be happy to investigate and research the issue.
Problem Description / Items to Return
Please provide your order issues in detail so our teams can best assist you.
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Take a close up image of the problem, a ZOOMED OUT image of the whole item, and all labels of items with issues. All images should be clear and not blurry. Once received we will be happy to investigate and research the issue.
Should be Empty: