DELIVER EXPECTATION SHATTERING CUSTOMER SERVICE
What do we mean by “Good Customer Service”? The term has been used over and over. Has good customer service lost its meaning? Explore what “Good Customer Service” means to customers, employees, and managers and how to make it an essential part of your organization’s culture. Learn the 6 ultimate objectives of every “customer” interaction. Explore techniques like “attitude of gratitude” and the “L.A.S.T. approach with the most difficult of customers.
3 hours, 1 pm - 4 pm, Wednesday, November 10, 2021
You will need your employer's FEIN to complete the registration.