1. Cancellation/No Show Policy for Therapy Appointment

We understand that there are times when your child must miss an appointment due to emergencies, illness, or obligations for work or family. If you know your child will miss an appointment our team asks that you provide us with a minimum of 24 hour notice by email (hello@bettertogetheridaho.com), or phone (208-600-0722). 

An accrual of four or more late cancellations (i.e. received less than 24 hours in advance) over a period of three months will result in the development of an attendance improvement plan and/or the rescheduling of the child's weekly appointment. 

After two appointments with no show/no calls, the child's ongoing appointment time(s) with the respective therapist will be cancelled. Options to resume therapy services in the future will be offered when a more consistent schedule can be arranged and an attendance plan is signed. 

2. Scheduled Appointments

We understand that delays can happen however, we must be respectful of other clients and therapists.  If you are running late, a phone call when you are your way is appreciated. If your child arrives 15 minutes past their scheduled time, we may have to reschedule/cancel the appointment.

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By signing this document, I have agreed to the information provided concerning cancellations. I understand that if my child no shows with no call to two or more appointments, my child's weekly treatment time will be suspended.