Fresh Hair Studio Policies
I understand that things can come up. I value your time, and hope you value mine too. In the event you need to cancel your appointment, please be sure to notify me no later than 24 hours before your scheduled appointment. Failure to notify in time will incur a cancellation rebooking fee. Any appointment not cancelled within 24 hours of the scheduled date and time falls under my cancellation policy protocol. You will be sent a 50% rebooking fee of your scheduled services. Once the invoice has been submitted, a new appointment may be booked. If you have any questions regarding this policy please communicate them before committing to an appointment. If you no show or cancel the same day your appointment is scheduled, a 100% rebooking fee will be due before a new appointment may be scheduled. I understand life happens and in the case of an emergency or reasons out of your control arise the rebooking fee may be reduced to 50%.
During the months of November & December I require 72 hours to cancel or reschedule appointments. If cancelled with less than 72 hours, a 50% rebooking fee of the services canceled will need to be paid in order to reschedule your appointment. Please know if you cancel during the months of November & December that I can't guarantee an appointment before 1/4/23.
Saved Payment Method:
All guests have the option to have their preferred payment method safely and securely stored on file using my POS system, Vagaro. Vagaro is a secure and PCI compliant online payment processor.
Service Adjustment Policy:
Your satisfaction is the highest priority. If you are not completely content, please let me know during your service or within 7 days after your service has been performed. I am committed to making any needed corrections, as long as it falls in the services discussed and agreed upon during the consultation. I will be pleased to accommodate you free of charge in most circumstances. For said complimentary service to be done, this request must be made within 7 days of your initial appointment.
Product Return Policy:
I do not take product returns, however if you are not in love with the products you've purchased, you may exchange them within 14 days from your purchase date. Excludes Extension Services
Please arrive with clean & dry hair or with as little product as possible in your hair for your color appointment. Depending on the amount of time booked, if you arrive with wet hair or your hair is too dirty, we may need to reschedule your appointment. If a reschedule is needed a rebooking fee of 100% will be need to be paid prior too booking.
Please arrive with clean, dry hair or with as little product as possible in your hair for your extension appointment. Depending on the amount of time booked, if you arrive with wet hair or your hair is too dirty we may need to reschedule your appointment. If you'd prefer to have a blowout prior to your install, please let me know so I can check availability on the schedule.
If severe matting or tangling prohibits me from beginning the service on time, a de-matting and detangling service will be charged at $140/hr.
Extensions are a custom ordered service per guest and cannot be exchanged, returned or refunded. If you change your mind about the length or color of the original extensions after your reservation investment has been made or the service has been completed, a new reservation investment will be required. ALL Extension services are final and there are absolutely NO refunds, returns, or exchanges with extension services.
Discriminatory/Derogatory statements and actions are prohibited in the salon and will not be tolerated. I have the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.
Confidentiality and Privacy:
Every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential. Client information and email lists are confidential and will not be sold or shared with outside companies.