Account Credits and Refunds If you have a credit of $25 or less once your insurance claim has been processed, it will remain on your account to be applied towards your future visits, unless a refund is requested. We will issue a refund for a credit amount over $25 unless instructed otherwise by you. Refunds are executed via check, which will be mailed to you.
Delinquent Accounts Should temporary financial hardship affect a timely payment on your account, we encourage you to contact our office to arrange a payment plan. If your account becomes delinquent (over 90 days) and you have not established or met payment options with our billing office, your account may be turned over to a collection agency and reported to the Credit Bureau.
Accounts that have billing statements returned with no forwarding address will be charged $30 and turned over to a collection agency.
Pathology Charges Pathology services may be ordered to properly diagnose certain skin lesions/growths or disorders. In most cases, pathology services involve preparation and microscopic examination of biopsied skin samples by a licensed physician – pathologist – in a laboratory setting to obtain a diagnostic information. The work associated with processing biopsied tissue is a distinct, independent service billed for by the lab or physician rendering it. We are not a party to laboratory billing. For any questions regarding your billing statement for pathology services, please, contact the billing entity in charge, listed on your statement.
Appointment Cancellation/Missed Appointments Please, help us to serve you better by keeping your scheduled appointments and following our cancellation policy. We require at least a 48-hour notice when canceling or rescheduling your appointment. It will allow us to attend to other patients who may be in need of urgent treatment/care or accommodate patients on the waiting list. Late cancellations and missed appointments may be preventing another patient from receiving much-needed care. A fee of $50 will be charged to your account for missed appointments and untimely cancellations. It must be paid before any future appointments can be made. We reserve the right to terminate the physician-patient relationship and discharge patients from our practice after 3 missed appointments within a 12-month period.
Minor Patients Patients under the age of 18 must be accompanied by a parent or a legal guardian, responsible for treatment consents and payments. Unaccompanied minors will not be treated. If a parent or a legal guardian is not available to be present at the appointment, we require a notarized Medical Power of Attorney (POA), naming an authorized adult and listing permissions given to that adult.
We are not able to verify financial arrangements between divorced parents – the authorized adult accompanying the minor will be held responsible to remit all the payments due at the time of services.
Medications Refills Refills are issued during regular office hours. Please, have the following information available when calling to request a refill: patient’s name, DOB, phone number, medication, dosage and strength, designated pharmacy, its address, and phone number.