FAQ
FREQUENTLY ASKED QUESTIONS
1) If I purchase more top-up hours using this online form, will it automatically extend the validity period of my Prepaid Plan?
When you purchase top-up hours, we only credit those hours to your current active Prepaid Plan. The validity period does not automatically extend upon topping up.
For example, you have an active Prepaid Plan with a validity period of 3 months, which is active from January 1 to March 31. If you purchase an additional 20 hours on March 15, the 20 prepaid service hours recently purchased will still expire on March 31.
If you have any questions, please don't hesitate to reach out to us at admin@8point8.net.
2) I'm trying to top up my prepaid hours and send payment, but I get a 403 Forbidden Link issue from this online form. What should I do?
If after you click on the "Submit" button you get routed to a 403 Forbidden Link page, please make sure to clear your browser cache and try again. Alternatively, to avoid further payment issues, please send an email to admin@8point8.net and let us know the amount or prepaid hours bundle you wish to purchase. We will email you a payment request/invoice manually. We're so sorry for the inconvenience and thank you for your patience.
3) I love working with 8point8 so much. Can I send a tip for the team members?
You are amazing! 🤩 Yes, absolutely. Please click here to go to our Virtual Tip Jar. Thanks in advance.
4) I started a project with your team, and there's limited time left for it to be finished before my Service Agreement expires and the validity period is over. Can I extend my work arrangement with the team until the project is concluded?
Yes, there is an option to extend the validity upon request. If the project(s) has been started while your Service Agreement is still valid, our team will do our best to finish it. Like we said, we promote productivity, and we will do our best to never leave a job undone. We are open to making special arrangements for a limited time extension of up to 15 days during which time, you will just be consuming the remaining prepaid hours in your account. Please email admin@8point8.net if you would like an extension on the validity of your remaining prepaid hours.
6) How will I know when my prepaid hours will expire?
You can check your time tracker sheet for the date of expiry. The time tracker sheet is accessible 24/7. You will find the link on your Trello board resources section. Our team will also send you a notification via email. At any time, if you have any concerns or questions regarding your prepaid hours or account status, please do not hesitate to reach out to us at admin@8point8.net.
8) I have a question that wasn't answered in this FAQ. Who should I reach out to?
We are here to help and answer your questions. Please reach out to us at admin@8point8.net for billing concerns or info@8point8.net for general inquiries.