Drop Off Exam Protocol
Because we currently have COVID-19 safety protocols in place, we are not allowing clients into our building for drop off exams. When you arrive in our parking lot, please call the number on the sign in front of you for Appointments (763-280-4031). This number calls our concierge phone. If a staff member is available to answer the phone, they will perform a brief check in. If all of our staff is busy and you reach our voicemail, please leave a message and we will call you back as soon as possible. If you leave a message and have been waiting for more than 15 minutes, please call back (unfortunately, despite our best efforts, technology sometimes fails us!).
Once you are checked in, an assistant will come to your car to bring your pet into the clinic, and then you are free to leave. The doctor or a member of your pet's care team will call you once your pet's exam has been performed to inform you of the findings and to discuss next steps for your pet. Drop off exams are performed in between our scheduled exams and procedures. While this allows us to see more pets for urgent care and same-day needs, it does mean that the timing of these exams may be difficult to predict. Pets who are severely ill will be prioritized over pets who are medically stable. Pets being seen for drop off exams may need to be with us until the end of our business day at 6 pm. If you have any specific scheduling needs with regards to timing for pick-up, please let us know as soon as possible and we will do our best to accomodate those needs.