We thank you for selecting us to serve your needs. Our entire staff is a team dedicated to providing the highest quality care and service to our clients and patients. We take great pride in each staff member’s training and capabilities.
We ask that you take a few minutes and read over our practice policies. If you have any questions, please do not hesitate to direct your questions to our Practice Manager who will be most happy to address your concerns.
Thank you, and once again, welcome!
APPOINTMENTS
We strive to keep the waiting time of our clients to a minimum. We recognize that your time is valuable; therefore, we are able to see our clients and patients on an appointment basis. We consider an appointment made to be an agreement and commitment between our office and our clients.
Late Arrivals- See additional policy below
Appointments involving clients arriving more than fifteen (15) minutes late will be considered late appointments and will be subject to the missed appointment fees. It is possible that your appointment may need to be altered depending on the time of your arrival if under fifteen (15) minutes. If you think you are going to be late, we ask that you call us as soon as possible to determine if your late arrival can be accommodated or if you will need to reschedule.
EMERGENCIES
As emergencies do arise, we ask for your patience and understanding. Occasionally, we must see an emergency patient before you or during your appointment. We will try to inform you of any changes necessary ahead of time, if at all possible.
If you have a rehabilitation emergency, please call the office right away. We will do everything possible to get your pet in at the earliest opportunity. If we are out of the office or if it is after office hours, please leave a detailed message.
Send an email to info@flvetrehab.com for after hours email correspondence and we will respond to you as soon as possible during the next business day.
FINANCIAL ARRANGEMENTS
Our policy is full payment due when services rendered. We accept cash, checks, all major credit cards, and Care Credit. Care Credit is great to have for emergencies offering no interest fees. We will be happy to assist you with the application and it will take less than five minutes.
OUR COMMITMENT TO YOU
We appreciate having you as a client in our practice. We will do everything possible to deliver the highest quality care in a safe and comfortable environment. We pride ourselves on great service. It is our desire to maintain a working relationship with your primary care Veterinarian and are available to them by phone or email.
CORE VALUES
Our passion is helping pets move better, feel better, and live their best life. All Florida Veterinary Rehabilitation staff and our clients are expected to adhere to our core values:
- To serve our patients and pet parents
- To treat our team with grace, kindness, love, and humility
- To pursue excellence in veterinary rehabilitation
- To provide a place of healing for pets and their people
If you have any questions or concerns regarding our core values, please email the Practice Manager at fvradmin@flvetrehab.com.
Florida Veterinary Rehabilitation practices complementary medicine including veterinary physiotherapy, chiropractic therapy, acupuncture, herbals, and homeopathy. Our doctors have studied extensively in these subjects and will verbally inform you on the benefits and risks associated with these treatments.
Please do not hesitate to ask any questions you have about our services and office policies. And, if you are satisfied with our office and the service you receive, please tell a friend. We welcome new clients and appreciate it when our clients refer their friends and family to us.