Week 2 - Day 2 - Module 26 Quiz: Customer Service
Week Two / Day Two
Name
First Name
Last Name
Date:
*
-
Month
-
Day
Year
Date Picker Icon
Phone Number
-
Area Code
Phone Number
Email
*
example@example.com
Please answer the questions below using the material that we have covered throughout Module 26. If you have any questions, you may contact your EZONE Facilitator.
1. In your own words, what does customer service mean to you?
*
2. True or False? Customer service can make or break a company’s reputation.
*
True
False
3. What are 5 of the 10 customer values listed in the presentation?
*
4. Which of the following would not be considered an effective step when dealing with difficult customers:
*
Let angry customers vent
Never apologize to customers
Ask the customer what they want
Focus on the solution
5. True or False? When dealing with a difficult customer, you should always over promise and under deliver.
*
True
False
Submit
Should be Empty: