Week 2 - Day 2 - Module 26 Quiz: Customer Service

Week 2 - Day 2 - Module 26 Quiz: Customer Service

Week Two / Day Two
Name

First NameLast Name
Date:*

MonthDayYear
Phone Number

Area CodePhone Number
Email*
example@example.com
Please answer the questions below using the material that we have covered throughout Module 26. If you have any questions, you may contact your EZONE Facilitator.
1. In your own words, what does customer service mean to you?*
2. True or False? Customer service can make or break a company’s reputation.*

TrueFalse
3. What are 5 of the 10 customer values listed in the presentation?*
4. Which of the following would not be considered an effective step when dealing with difficult customers:*

Let angry customers ventNever apologize to customersAsk the customer what they wantFocus on the solution
5. True or False? When dealing with a difficult customer, you should always over promise and under deliver.*

TrueFalse
Should be Empty:

Please answer the questions below using the material that we have covered throughout Module 26. If you have any questions, you may contact your EZONE Facilitator.