Requests are accepted beginning 48 hours prior to the event start time and should be submitted at least 4 hours before the show begins*.
Example:
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Show Date/Time: December 10 - 7:00 pm
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Request window opens: December 8 - 7:00 pm
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Request window closes: December 10 - 3:00 pm
*Please note that we are unable to accommodate refund, exchange, or credit requests outside of these parameters.