Appeals and Complaints Form

If students are unhappy with any aspect of their course they should first try to resolve the issue with the staff member concerned, this may be a trainer, assessor or administrator. Further assistance can be found by contacting mentor@wesleytraining.edu.au

If you are unable to or not comfortable to resolve your issue directly with our team, students have the right to submit an Appeal or Complaint in writing within 10 days of their issue.

Wesley Institute of Training will conduct an investigation, assess the situation and take appropriate action. Students will be notified in writing of the outcome of any complaints within 10 business days.

Please utilise this form, or email, to outline your Assessment Appeal or General Complaint. Feedback enables Wesley Institute to understand the student or stakeholder experience, and to continuously improve our business and customer service.

V1.24

Name*

First NameLast Name

Email*

example@example.com

Year of enrolment*

Name of Course or Trainer/Assessor

Details of complaint

Desired outcome

File Upload (if required)

Putting your particular complaint aside, help us understand your experience of Wesley Training so far - in a general sense. This will help us understand your journey better.

	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisfied
Course content and learning experience
Training Quality
Wesley mentor support
Wesley adminitrative support

Any further general feedback?

Date

Signature

Appeals and Complaints Form

Wesley Institute of Training RTO 50921