POSITION SUMMARY: Performs a variety of retail shop activities, including operating the shop in an organized, efficient, and accurate manner; providing exemplary customer service; processing transactions; tracking inventory; and maintaining an attractive and inviting shopping environment.
HOURS:
Tuesday, Wednesday, Thursday 9:30 am - 2:30 pm
4th Saturday of the Month 9:30 am - 2:30 pm
Essential Duties & Responsibilities:
1. Manages the opening and closing of the retail shop.
2. Provides excellent customer service and high quality services to all internal and external customers by portraying a positive image of Girl Scouting.
3. Possesses/develops knowledge of the Girl Scout Leadership Experience to provide merchandise information and product selection assistance.
4. Works with the Finance Manager to identify trends and to promote and stimulate the sale of Girl Scout merchandise while meeting the needs of girls, parents, adult members, and visitors.
5. Creates and maintains appealing displays, promotional signs and flyers so as to promote and market the Council shop to increase annual gross sales, and achieve established benchmarks.
6. Has a strong attention to detail. Processes customer on-site, email, and mail-order sales and returns; including processing cash, check, and credit card payments, and refunds in accordance with council policies and procedures.
7. Ensures that merchandise orders, receipts, returns, credits, and payment paperwork are completed in a timely manner. Report all delays.
8. Receives, inspects, counts, accepts inventory deliveries, bar codes product, and enters into the point of sale (POS)/risk management system (RMS). Ensures that merchandise orders, receipts, returns, credits, and payment paperwork are completed in a timely manner. Report all delays.
9. Maintains and monitors inventory, and proposes orders for approval to the Finance Manager. Reports discrepancies such as shipment shortages, backorders, and unauthorized substitutions to both the shipping body and the Finance Manager.
10. Processes returns to vendors immediately; delivers packages to the appropriate area for mailing. Assists with preparing, coordinating, counting, and processing annual and special inventories.
11. Identifies trends and makes recommendations to the Finance Manager for new items for sales, and placing orders.
12. Active participation in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.
13. Performs other duties as necessary or assigned.
Required Skills/Abilities:
1. Strong communicator with verbal and written fluency.
2. Demonstrated computer, database, and word processing skills.
3. Ability to multi-task and work well under pressure.
4. Access to reliable mode of transportation.
Compensation: $15/hour