• FEEDBACK

    FEEDBACK

    Compliments | Suggestions | Complaints

  • Karuna Hospice Services aims to provide a high standard of care that meets the needs of our clients.

    We recognise and promote the rights of clients, their families, and/or advocates to raise and discuss any concerns regarding the provision of services and to have them acknowledged and resolved in a timely manner.

    We also welcome any suggestions or compliments you may have.

    All feedback will be dealt with confidentially.

    Thank you for giving Karuna the opportunity to continually improve our services.

    🌸

  • I am a .............*
  • I would like to make*
  • Karuna staff approached me and my situation in a caring and sensitive manner?*
  • Karuna staff listened carefully and patiently to understand and assist me to address issues?*
  • I was provided with up-to-date information appropriate to my needs?*
  • I was included in care planning and decision making?*
  • I was provided with clear instructions for emergency and/or after hours contact?*
  • Care was delivered promptly, in accordance to changing needs?*
  • I was helped to understand what might be considered "normal" in my situation?*
  • Karuna staff helped me to understand grief and bereavement?*
  • The assistance and treatment given by Karuna staff made a difference to how I coped overall?*
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  • Would you like to be contacted about this feedback?
  • How would you like to be contacted?
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