Missing Data Troubleshooting

1

Did your organization complete your scheduled donation pick up?From the store(s) and on the date indicated in the email notification you received

YESNO

2

Was donation data entered into the Diversion Tracker App?

YESNO

3

Are you experiencing any problems accessing or loading the Diversion Tracker App on your device?E.g. Is the app not opening, or is data failing to sync

YESNO

4

In the Diversion Tracker App, select "Last 14 Days' Entries" to review the data you have inputted.Watch this video for guidance skipping to "Last 14 days' entries" section at 2:45

5

Review the data that has been inputted and select the option that best describes what you see:

Data is not there and not synced (there is an orange circle with a number on the resync button)

Data is there but recorded under the incorrect date

Data is there but recorded under the incorrect store

Data is there and recorded under the correct store and date

Data is not there (and there is no orange circle on the resync button)

Other

6

Do you have a written record of your donation data?

YESNO

7

In the Diversion Tracker App, tap the button on the top right corner to re-sync the app. Circled in red in the image below

8

If you have no donation weights to enter, on the Diversion Tracker app select the "No Data" button. Select the day of the pickup in question and follow the steps to enter a reason.

9

You can enter data for up to 7 days into the past. Select the store and department as usual, then make sure to edit the "date of pickup" field to the day the donations were picked up.

10

Did this resolve your issue?

YESNO

11

Send details of this issue to FoodMesh Support* This field is required.We will follow up with you to help resolve any issues you are having

Email

Organization

Name

Provide any additional information regarding your issue

Date of pickup

Store name & number