Field Service Request Form

IF YOU ARE A HOMEOWNER AND/OR YOUR PRODUCT IS OVER (2) YEARS OLD: If you are a homeowner and/or any product is over two years old (from manufacture date), you will likely be referred to an outside servicing dealer or contractor. Please be prepared with an Order #, so you can help expedite response efficiency.

i.e., if you have Fleetwood product over two years old click here to locate a servicing dealer https://www.fleetwoodusa.com/servicing-dealers/

Welcome to our online Pacific Field Service and Warranty Request Form. Please fill out and press "Submit" at the bottom of the form. Once we receive your request, we will process and get back to you with a plan of action.

Current Submittal Response Time (July 2025): Averaging 5-10 business days

Current Service Calendar Scheduling: August/September 2025

If a service call falls under manufacturer's warranty, then those items will not be considered billable. Please note that the majority of fenestration manufacturer's DO NOT cover labor in their warranties, which will result in labor charges. All products must have been paid in full for any valid warranty support.

PLEASE NOTE: For accurate and efficient processing, you are limited to submitting (1) request per manufacturer/brand. For example, if your Kolbe window has broken glass, your Euroline steel entry door has a locking issue, and your Velux skylight isn't responding, then this require (3) seperate requests/submittals. We will make every effort to consolidate service visits, but every manufacturer has their own process to follow.

2025 Field Service Policy

$185/service tech man-hour + drive time + materials (4hr minimum)
$235/site consultation man-hour + drive time + materials (4hr minimum), if needed
Materials will be billed on an as needed basis
$495 minimum charge for 1st site discovery visit
- Includes 1.5hrs w/(1) Service Tech and 1hr drive time
- Credit Card Authorization will be collected upfront, upon scheduling
this policy is subject to change during the calendar year

Are you an existing Pacific customer?*

YesNo

I have read and understand the above description of the Field Service and Warranty Request Form.*

Yes

Today's Date*

Date

PROJECT DETAILS

Project Name*

Job Address*

Street Address

Street Address Line 2

City

Zip Code

CONTACT DETAILS

Builder Name

Homeowner Name

First NameLast Name

Site Contact Name*

First NameLast Name

Site Contact Phone Number*

Site Contact Email*

example@example.com

Send Additional Copy of this Service Request Form to:

example@example.com

Sales Rep, if applicable

First NameLast Name

Jobsite Status*

SERVICE DESCRIPTION

*for accurate processing, you are limitied to submitting (1) Service Request per manufacturer/brand.

Original Order# or Approved Manufacturer Quote#

Mark "NA", if unknown. Please note that having your original order number or approved manufacturer quote number will speed up the service process.

Orig Delivery Date/Vintage*

Use this if you don't have original order #, and can guess approx. age of product.

Product Brand*

Item # on Order and Location*

Description of Problem and/or Request*

Add Images or Files. Picture and Video are worth a thousand words.

.pdf, .jpg, .mov

Additional Info

AVAILIBILITY

Preferred Time for Service*

between 7 AM and 12 PMbetween 12 PM and 4 PMOther

Preferred Days of Week*

Mon - FriSaturday

Is Weekend an Option*

YesNo

Please verify that you are human*

FIELD SERVICE and WARRANTY REQUEST FORM