Frequently Asked Questions (FAQ)
ORDER SUBMISSION
Q: How do I know if my order has been successfully submitted?
A: Once you have pressed the “Submit” button, you will receive an instant acknowledgement on your screen and an email to inform you of your successful submission.
Q: What if I would like to change/ edit my order after I have submitted my order?
A: Sorry, you will not be able to change or edit your order once you have pressed the “Submit” button. The order would have been processed once you press the “Submit” button.
Q: I have submitted my order but would now like to add more items. Do I have to submit another order?
A: Yes, please proceed to submit a new order. A new order no. will be generated and you can make payment for the new order.
Q: I am browsing the catalogue but I am not ready to place an order. How do I exit the catalogue?
A: You can just simply exit the browser i.e. press “ESC” or close the page to exit.
Q: I have submitted an order earlier but would now like to cancel it. How do I cancel my order?
A: Sorry, you are not able to cancel your order after you have pressed the “Submit” button as your order would have been processed. Hence, we advise customers to review their orders carefully before they press the “Submit” button.
B) PAYMENT
Q: How do I make payment for my order?
A: The PayNow and Bank Transfer details have been provided in the Information section above and will also be included in the email confirmation sent to you for you to make your payment. All payments must be made within 2 days from the receipt of the email.
Q: How will I know if my payment has been received?
A: We will send you an acknowledgement email when we have received your payment.
Q: Can I make payment by Cash or Cheque?
A: Sorry, we only accept e-payments by either PayNow or a Bank Transfer to facilitate fast and easy tracking.
Q: Help! I forgot to make payment by the stipulated date? Can I still pay and collect my items?
A: Please contact us at cmcwscsmailbox@gmail.com to see if we are still able to fulfil your order.
C) COLLECTIONS
Q: When do I have to collect my items?
A: The collection date for non-food items will be the date you have selected in your order form. The collection date for food items will be indicated in the description of each food item. If the collection dates for the items you have purchased are on different dates, you will have to pick up your items on their respective dates. Generally food items are available for collection on one date only to ensure freshness. For your convenience, you might wish to select the collection date for your non-food items to coincide with the collection date for your food items.
Q: What if I am not able to pick up the items on either of the collection dates?
A: The collection dates for all items will only be on 4 and 11 December. The collection date for orders under the Food category, will be as indicated in the description of the respective food items. If you are unable to pick up the items
on the collection dates, you may like to arrange to have a friend or family member to collect the items on your behalf.
Q: I forgot to pick up my items on the collection dates! What do I do now?
A: Food items must be picked up at the CMC Information Counter on their indicated collection dates as they are perishable. Food items not collected will be forfeited and will be used to bless someone as far as possible. All other items must be collected by 11 December 2021 at the CMC Information Counter. Items not collected by 11 December 2021 may be donated or given to bless someone.
D) RETURNS, REFUNDS & EXCHANGES
Q: Can I return an item if I change my mind?
A: Sorry! There will be no returns, refunds or exchanges once the order as been placed i.e. when you press the “Submit” button as the items would have been purchased or made once your order is confirmed. You might want to consider gifting it to someone instead and bless him or her this Christmas!