KIN Customer feedback form

Customer feedback form
Required fields are marked with an *. You can save a draft copy of your form and return to finish it later using the 'Save' button at the bottom of the form, even with some required fields empty. You can also edit your responses after you've submitted your form.
Project details
Name of the project / site address
Yours details
Name

First NameLast Name
Organisation name (if applicable)
Position or job title in the organisation (if applicable)
Email
Phone
Reference
Are you able to provide us with a testimonial? We may use it (or extracts of it) on our website and other marketing materials, and/or show it to potential clients.
Are you happy for us to provide you as a reference for potential clients? If so, we may give your contact details to potential clients or other potential project stakeholders. If you are providing contact details for another contact, please make sure you have their consent.
Name

First NameLast Name
Organisation name (if applicable)
Position or job title in the organisation (if applicable)
Email
Phone
How did we do?
How likely is it that you would recommend KIN to a friend or colleague?

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5

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8

9

10

0 is Not likely at all, 10 is Extremely likely
KIN interpreted and developed the brief well, understood our needs, and their work / the project met the brief.

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3

4

5

0 is NA, 5 is Strongly agree
KIN communicated well, were responsive, tailored their work to our needs where appropriate, and the process of working with KIN was participatory and enjoyable.

0

1

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3

4

5

0 is NA, 5 is Strongly agree
KIN’s management of their work / the project and their collaboration with the project team was effective, professional, and reassuring.

0

1

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3

4

5

0 is NA, 5 is Strongly agree
KIN came up with creative solutions to both project and design challenges, design work was high-quality, and they incorporated innovation where appropriate.

0

1

2

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4

5

0 is NA, 5 is Strongly agree
KIN demonstrated strong sustainability expertise, and incorporated sustainability throughout the project.

0

1

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5

0 is NA, 5 is Strongly agree
KIN’s fees and/or costs were good value-for-money, and they added value to the project.

0

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4

5

0 is NA, 5 is Strongly agree
Anything else
Do you have any other comments you like to share? This could include things about working with us that you found particularly good/helpful or that you think we could improve on.
Would you like us to keep you updated with occasional email updates about what we are working on?
Data consent: By submitting this form, you are agreeing to KIN storing and processing your data for the purposes of KIN’s performance monitoring, continuous improvement, benchmarking, and business development. Information will be retained indefinitely. You will receive a copy of your submission by email. Except where stated above, we will not share your information with third parties. At any time, you have the right to request KIN delete your data.
Should be Empty:

Customer feedback form

Project details

Yours details

Reference

How did we do?

Anything else