Bill & Dave Computer Repair Inc. - Submit Service Request

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JOTFORM_WEBHOOK_KEY
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Customer Type?* This field is required.Running short on time currently? Use "Quick Request" to limit answers needed (This can delay processing time and will require more information to be provided to us at a later time).
Home
Business/Org
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Corporate Option Chosen

You have indicated that you are a business, corporate or government customer.
Please Click Here to be taken to our corporate services form and continue.
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How can we help you?* This field is required.
Device Repair
Remote/Phone/On-Site Support
Sell your Device
Special Order
Quick Request
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Onsite or Remote Support?Choose a type of service:
Remote/Phone Support (We help you remotely)
On-Site Support (We come to your location)
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Purchase Products

We sell all kinds of adapters, electronics, peripherals and devices. At or below retail pricing. Most in-stock items can be found on our website. We also take special requests and do procurement for hard find or outdated parts and devices.

Go to our SHOP to purchase products now!

If you would like to purchase something not listed in our shop, click next and fill out the form.
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Select Device Type* This field is required.
Laptop
Desktop
Phone
Tablet
Game Console
Watch
Other
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Tell us a bit about your device.Device Brand, Model Number, Serial Number. Serial number is required, if you cannot find or do not have access to the serial number, please input your phone number. We will update it in our system upon receiving the device.
Please Select
Please Select
Alienware
Acer
Apple
Asus
Dell
Gigabyte
HP
Lenovo
LG
Microsoft
MSI
Nintendo
Panasonic
Razer
Samsung
Sony
System76
Toshiba
Other
Please select the device brand from drop down menu. (Optional)
Model Name/Number of your device. (Required)
Serial number or IMEI of your device (Required)
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Rate your device's condition. 1 = Physically Damaged 2 = Very Used 3 = Normal Wear 4 = Good 5 = Like New
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2
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5
Rough Condition
Mint Condition
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Take a photo of your device.(Optional) Feel free to take a photo of your device, showing any damage or issue the device may have.
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Service Request Details* This field is required. Please provide any information, symptoms, issues or reasons for requesting service. The more details you can provide, the less chance of delays.
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Would you be dropping off your device or would like pickup & delivery?* This field is required.Pickup and Delivery $55.00. *We reserve the right to charge more if not located within 20km of our repair depot. Amounts will be added to the minimum charges or repair bill upon completion. You will be contacted with rates if they differ from these mentioned.
DROP OFFPICKUP and DELIVERY
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Pickup & Delivery / Onsite Address* This field is required.Please provide the address for Pickup & Delivery or Onsite Service. *For unit numbers please use a "-" to separate (Example: 218-2310 St Laurent Blvd)
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Please Select
Please Select
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
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Would You Like Express Service?* This field is required.Diagnostics or Repair(If possible) within 24 hours or same time next business day - Guaranteed Expedited Services, additional $94.00+HST fee applies. Our regular queue is normally 3-5 days to get your device up onto a workbench.
YESNO
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Do You Have Important Data on Your Device?* This field is required.Please tell us if you have any critical data on your device that cannot be lost.. Bill & Dave Computer Repair does not accept any liability for data, however, we are happy to help you recover or protect it.
YESNO
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Do You Have a Recent Backup of Your Crucial Data?* This field is required.Please let us know if your data is backed up or not.
YESNO
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Would You Like Us to Backup Your Data?* This field is required. Please advise if you would like us to attempt to backup this data. If you choose yes, we will backup the data you request or the entirety of your users folders(Documents, Desktop, Pictures, Music, Videos) to our server BEFORE starting any diagnostics/repairs. The fee for this service is $129.00+HST. If the device is in a data recovery scenario, this amount will be applied to the recovery. As an added bonus, this $129.00 can be applied to have us implement a backup solution to protect your data in the future so you dont find yourself in this situation again.
YESNO
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Name* This field is required.
First Name
Last Name
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Mobile Phone Number We will text you on this number. Please use only mobile numbers in this field, The next options will be for landline or work numbers.
Please enter a valid phone number.
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Home Phone NumberIf you have a home phone, enter it here. (If you don't have one, ask how we can get you one for under $50.00/year)
Please enter a valid phone number.
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Business Phone NumberYour business/office number
Please enter a valid phone number.
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Email* This field is required.We will only email you in reference to this service request. No unsolicited emails will be sent. (Options for marketing emails on the next step.)
example@example.com
Confirm Email
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Permission For Marketing/Alert Emails?Would you like to receive marketing/alert emails from Bill & Dave Computer Repair? (The information or products we send will indeed be worth taking a look at!)
YESNO
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Billing Address* This field is required.For unit numbers please use a "-" to separate (Example: 218-2310 St Laurent Blvd).
Street
Street Address Line 2
City
Province
PostalCode
Please Select
Please Select
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
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When would you like service? We will contact you to confirm the date and time of your requested service. Please note that same day and emergency services are subject to additional charges which may not be reflected in the minimum charges calculated at the end if this form.
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Prepare your Device for Repair/Service

We only need your device. Please remove any accessories and USB dongles and cards from your device before bringing them to the repair depot unless they are related to the problem.

Unless you are experiencing power-related issues or it is a rare/uncommon device we will not require your power adapter or cables.

You should always back up any crucial data before repair if you do not already have it backed up. Bill & Dave Computer Repair does not accept any liability for data, however, we are happy to help you recover or protect it.

If we need to log in to the device for any reason, please remove your passwords or provide login credentials on pickup or drop-off. If a password is needed, we would prefer you change your password to something temporary for the time it is in our care. You should always change your password if anyone aside from yourself has knowledge of it.

Once we have your device at our repair depot we will disinfect, visually inspect, record device info (sn#/pn#,ect.), place it in a numbered bin, and apply a temporary ID label for identification while your device is in our care.
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Get Ready for Remote Support

To expedite your remote support experience please go to https://sos.billanddave.ca and download the appropriate remote support app on the device that you require support on.

Please don't forget to click "NEXT" and complete this form submission so we are sure to receive your request.
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How Did You Hear About Us?Please let us know how you found us. This allows us to point our advertising money in the right places so more great people like you can find us!
Existing Customer (Thanks for coming back!)
Word of Mouth Referral
Canada Computers
Store Drive-By
Newsletter/Flyer
Internet Ads
Internet Search (Not the Ads)
Radio
Other
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You indicated you were a return customer. How do you like our new Service Request form?We would like your feedback to help us in continuing to better your customer experience.
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2
3
4
5
I don't like it at all, go back to the old one.
Excellent, keep up the good work!.
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Up-Front payment amount required.Due to costs of operations and labor we charge minimum fees for diagnostics/assessment based on device types. For onsite or remote services, we charge an up-front fee if you do not have a PO or previous established relationship with us. These fees are always put towards the final invoice or towards repairs (minimum bench fees) if you do not proceed. The below amount will be required for us to start working on your project based on your form input data (Service, Device, Pickup, Express Service, Data Backup, etc.). For your convenience after your form is submitted, you will be redirected to our payment page with values already populated to make the payment. You can also send payment without a password via E-transfer to payment@billanddave.ca or pay in person if you plan to drop off your device.
Total amount of minimum charges.(includes HST)
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Up-Front payment amount required.

Due to costs of operations and labour we charge minimum fees for diagnostics/assessment based on device type. For on-site or remote services, we charge an up-front fee if you do not have a PO or previous established relationship with us.

These fees are always put towards the final invoice or towards repairs. Minimum Bench Fees apply if you do not proceed.

The below amount will be required for us to start working on your project based on your form input data (Service, Device Type, Pickup/Delivery, Expedited Service, Data Backup, etc.).

For your convenience after your form is submitted, you will be redirected to our payment page with values already populated to make the payment. You can also send payment without a password via E-transfer to payment@billanddave.ca or pay in person if you plan to drop off your device.

Minimum Fees: {amount}(HST Included)
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Terms and Conditions* This field is required. This is the last step to start your service request. You must agree to our terms and conditions. After you press Submit, we will be notified of this request. You will be contacted once we have completed reviewing your service request. It is advised to add our domain 'billanddave.ca' to your safe sender's list to avoid our messages landing in your spam or junk folders. Please allow time for a response. During business hours requests received are usually responded to same day. If submitted outside of business hours you will receive our response next business day.
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