Your airport transfer must be reserved at least 48 hours before the day of arrival or departure.
If your airport transfer couldn’t be confirmed but your payment has already gone through, no worries, just contact our Customer Services team at customerservices@hccanarias.com
If exiting the arrival terminal takes longer than expected, it is the client’s responsibility to contact the hotel reception, who will then coordinate with the provider for alternative transport. Contact telephone numbers can be found on the Contact page of our website.