Customer Satisfaction Survey

Customer Satisfaction Survey
ALL INFORMATION PROVIDED IS FOR CONFIDENTIAL USE BY DIAGNOSTIC BIOSYSTEMS, INC. CLIENT NAMES WILL NOT BE USED NOR WILL ANY OF THE SURVEY INFORMATION BE USED FOR ADVERTISING FOR ANY PROMOTIONAL PURPOSES.

INSTRUCTIONS:
Please fill in the box corresponding to your feelings for each question. If you have additional comments, please write them at the bottom of this form.

PLEASE FILL IN THE APPROPRIATE BOX:
Your Email
1. How satisfied are you with the packaging of Diagnostic BioSystems products?*

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5

1 is Very Dissatisfied, 5 is Very Satisfied
Any Comments: Type your comments here..
2. How satisfied are you with the on-time delivery of your product?*

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5

1 is Very Dissatisfied, 5 is Very Satisfied
Any Comments: Type your comments here..
3. When working directly with the Diagnostic BioSystems, how satisfied are you with our customer services?*

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4

5

1 is Very Dissatisfied, 5 is Very Satisfied
Any Comments: Type your comments here..
4. How satisfied are you with our technical support? *

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5

1 is Very Dissatisfied, 5 is Very Satisfied
Any Comments: Type your comments here..
5. How satisfied are you with the quality of products?*

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3

4

5

1 is Very Dissatisfied, 5 is Very Satisfied
Any Comments: Type your comments here..
6. Are You satisfied with Diagnostic BioSystems product portfolio?*

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5

1 is Very Dissatisfied, 5 is Very Satisfied
Any Comments: Type your comments here..
7. Would you recommend Diagnostic BioSystems for business?*

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5

1 is Very Unlikely, 5 is Very Likely
Any Comments: Type your comments here..
8. Who are your primary suppliers of the following?*

Primary antibodiesAncillary ReagentsChromogensDetection reagents
Any Comments: Type your comments here..
9. What are the key decision parameters when selecting IHC vendors?*

QualityPricePerformanceOther
Any Comments: Type your comments here..
10.What are the primary product parameters in selecting IHC products?*

SensitivitySpecificityBreadth of assays (# of catalog assays)Other
Any Comments: Type your comments here..
11. When considering overall IHC reagents, can you allocate spend across the following: (totalling 100%)
a. Primary antibodies ( % )*
b. Detection reagents ( % )*
c. FITC ( % )*
d. Chromogens ( % )*
e. Special stains ( % )*
f. Ancillary ( % )*
12. What additional products would you wish to see from Diagnostic BioSystems ?*
Other Comments:
Company Name (optional)
Select Your Country*
Should be Empty: