Rinse Incorrect, Dammaged or Missing Item

Rinse Online Order Number

Name*

First NameLast Name

Email*

example@example.com

Phone Number*

Please enter a valid phone number.

Your Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

What's not quite right?

Please let us know what's going on:

Please upload the following image(s):

Damaged Items: Please send a picture(s) of the damaged item and an image of the shipping container (box, envelope...).

Incorrect Item Received: Please send a picture of the incorrect item and an image of your packing slip (we may need info from the packing slip).

Missing Item: If you can take a picture of the item that is missing, well, then you wouldn't need to fill out this form so no images are needed.

Other: Please send us any pictures that you think would help us help you.

Thank you so much for shopping with Rinse!

You have no idea just how much we appreciate you and the fact that you CHOSE us (not gonna lie, we're blushing a little bit over here).

We are so very sorry that not everything went as planned with your order (and now we're blushing a little from embarassment).

Please know that we will do everything that we can to get things right. Since we are real people (no chat-bots here, although we can be chatty at times), please allow 1-2 business days (our customer service is closed Saturdays & Sundays) for us to get back to you.

Thank you again!