Lotame Central: Support Ticket Form

Welcome to Lotame's new support ticketing resource. Our goal is to provide the answers and resources you seek as quickly as possible. Want to learn more about Lotame Central and our overall Client Success team? Check out our Knowledge Base resource here
Name*

First Name Last Name
Email*
example@example.com
Are you a current Lotame client?*
What is your client name/client id?*
What are you contacting Lotame about today?*

Report a Platform Issue or Impact
Is your technical issue in the Platform UI?*
Where in the platform is the issue?*
Please provide the URL where you are experiencing the issue:*
Can you provide a screenshot of the issue you are seeing?*
File Upload*

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Please describe the impact to your business:
Please describe the issue:*
Please describe the impact to your business:*

Platform Setup/Management
What area do you need help with?*
Will you be deploying a new tag on a site(s) associated with this account?*
Please add the URLs of the sites:*
Will you be onboarding data into this account server side?*
Where will you be onboarding data from?*
How do you plan to utilize this child account?*
What is the user's name?*

First Name Last Name
What is the user's email?*
example@example.com
What level of access should they have?*
You can view the different permission levels below
Which accounts should this person have access to?
Please choose from the bulk functions below:*
Please upload a coma separate list of audience IDs*

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Please visit our updated Server to Server/Batch File specs at FileTransferSpecs.com. Formatting, cadence, and file delivery are all covered in the documentation.
Did our documentation answer your question or address you need?*
What Batch File/Server to Server needs can we help you with today?*
Our API documentation is available for clients at https://api.lotame.com/docs/
Have you been to the Lotame API documentation link above?*
Do you have additional questions after having reviewed the Lotame Admin API docs?*
What Admin API needs can we help you with today?*
Is this for a new integration?*
Please provide the name of the company you wish to have an integration with:*
What is the name of the integration/company?*
How can we help you with this integration?*
How can our account team help you?*

Business/Information Requests
What area do you need help with?*
Find our Knowledge Base section on audience building here. You will find articles about audience building basics, how to use My Profiles vs All Profiles, and other commonly requested topics.
Did our documentation answer your questions?*
What Audience Building needs can we help you with today?*
Find our Knowledge Base section on Analytics here. You will find articles on campaign & audience analytics as well as many other commonly requested topics.
Did our documentation answer your questions?*
What Analytics needs can we help you with today?*
Find our Knowledge Base section on Data Management here. You will find our documentation for Data Collection & Organization.
Did our documentation answer your questions?*
What Data Collection & Organization needs can we help you with today?*
Find our Knowledge Base section on Enrichment here. You will find information on second and third-party data providers as well as articles on our audience modeling tools.
Did our documentation answer your questions?*
What Data Provider & Enrichment needs can we help you with today?*
Find our Knowledge Base section on Identity here. You will find articles on our identity graph and Panorama as well information on our suite of data enrichment solutions.
Did our documentation answer your questions?*
What Panorama & Identity Graph needs can we help you with today?*
Fine our Knowledge Base section on Activate here. You will find articles on connecting and extending audiences through our robust connections, selling your data, tag management, and integrations.
Did our documentation answer your questions?*
What Activation needs can we help you with today?*
How can our account team help you?*

Product Feature Request
Does your request relate to the Lotame platform?*
Which part of the platform is your request related to?*
Please provide the URL from the platform where you would like to see the change:*
Please describe how you would like to see our platform better meet your audience and data management needs:*
How will this improve your experience with Lotame?*
What does your request relate to?*
How will this improve your experience with Lotame?*

How can our account team help you?*
Please verify that you are human*
Should be Empty:

Report a Platform Issue or Impact

Platform Setup/Management

Business/Information Requests

Product Feature Request