• Welcome to Lotame's new support ticketing resource. Our goal is to provide the answers and resources you seek as quickly as possible. Want to learn more about Lotame Central and our overall Client Success team? Check out our Knowledge Base resource here

  • Report a Platform Issue or Impact

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  • Platform Setup/Management

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  • Please visit our updated Server to Server/Batch File specs at FileTransferSpecs.com. Formatting, cadence, and file delivery are all covered in the documentation. 

  • Our API documentation is available for clients at https://api.lotame.com/docs/

  • Business/Information Requests

  • Find our Knowledge Base section on audience building here. You will find articles about audience building basics, how to use My Profiles vs All Profiles, and other commonly requested topics. 

  • Find our Knowledge Base section on Analytics here. You will find articles on campaign & audience analytics as well as many other commonly requested topics. 

  • Find our Knowledge Base section on Data Management here. You will find our documentation for Data Collection & Organization.

  • Find our Knowledge Base section on Enrichment here. You will find information on second and third-party data providers as well as articles on our audience modeling tools. 

  • Find our Knowledge Base section on Identity here. You will find articles on our identity graph and Panorama as well information on our suite of data enrichment solutions. 

  • Fine our Knowledge Base section on Activate here. You will find articles on connecting and extending audiences through our robust connections, selling your data, tag management, and integrations. 

  • Product Feature Request

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