By signing the Client Agreement, you agree to abide by the terms and conditions of the Client Agreement.
THE DISCOVERY CALL or The IGNITION CALL - THE FREE INITIAL CALLS
All new clients will be sign up via a free 20 minute Discovery Call for RTT or a free 60 minute Ignition Call for any Grow2Glow Coaching packages online (Zoom).
The Discovery Call - No therapy will be provided during this call.
The purpose of these Discovery Call is for you to ask any questions you may have, discuss what you would like to achieve from the session and to determine if we are a good fit for working together.
Likewise, the Ignition Call is to determine the same but goes deeper into aspects of your goals and needs to determine the right coaching experience for you to bring about the optimal outcome.
BOOKING & PAYMENT
Payments are due at the time of your booking which must be made at the time of your booking at least 7 days prior to your session. No refunds will be issued for cancellations within 48 hours of the session appointment.
CANCELLATION, RESCHEDULING
If you need to cancel or re-schedule a session, please do this from the ‘Manage Your Booking’ link found in your booking notification received in your email when you completed your booking. You may also cancel via email 48 hours prior to your session.
REFUNDS
No refunds will be issued for cancellations within 48 hours of sessions.
Session fees are for your TWLT RTT therapist's and/or Coach's time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have paid for, attended and completed the session.
Where a discount package or therapyor coaching program has been booked and paid for in advance, if you choose to discontinue your therapy or coaching process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended.
SESSION FEES
All professional fees are disclosed prior to booking. TWLT professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.
PAYMENT METHOD
Payment may be made online via credit/debit card and processed by 17Hats and Stripe booking and payment system.
CONTACT BETWEEN SESSIONS
Any contact between sessions will be by telephone or email during office hours only, Monday – Thursday 10am – 5pm. Any messages received outside of these hours will be dealt with during office hours only.
MEDICAL OR PSYCHOLOGICAL CONDITIONS
Your TWLT RTT therapist and/or coach may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update your TWLT RTT therapist and/or coach of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.
If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission/ advise before any therapy sessions can commence.
Please note that your TWLT RTT therapist and/or coach will be unable to offer their professional services if you suffer from epilepsy or any form of psychosis.
AGE RESTRICTIONS
You must be at least 16 years old to participate in any TWLT sessions.
ATTENDING YOUR SESSIONS
Please ensure that you are available at your session start time. If you are running late, please let us know as soon as possible. Your TWLT RTT therapist and/or coach will do their best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.
PARTICIPATION (NOT APPLICABLE TO IGNITE BOOSTER COACHING CLIENTS)
You agree to give my TWLT RTT therapist and/or coach full permission to hypnotise you and to use Rapid Transformational Therapy (RTT) knowing that by participating fully in the process and by listening to your personalised transformational audio recording for 21 days you play an important role in your overall success.
You hereby grant permission to your TWLT RTT therapist and/or coach to respectfully lift your arm, touch your shoulder, or rock your head during your Rapid Transformational session(s) in order to help facilitate the deepening process of hypnosis. This is not applicable to clients having sessions on zoom.
HYPNOTHERAPY TRANSFORMATIONAL AUDIO RECORDINGS (NOT APPLICABLE TO IGNITE BOOSTER COACHING CLIENTS)
You agree that your TWLT RTT therapist and/or coach has full permission to make audio recordings that may include your voice. You also understand that if a recording (or recordings) is/are made during or after your session(s) TWLT retains full copyright over any forms of media that may be produced and distributed to you. All recording will be retained temporarily for completing the transformational process and will then be deleted.
Your hypnotherapy transformation audio recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.
GROUP AND ONE TO ONE COACHING VIDEO RECORDING
You agree that as TWLT Zoom coaching sessions will be recorded for further teaching purposes, you give your full consent to be recorded within the groups and in one to one sessions. You agree that these videos may be used as replay videos for those involved in the sessions and thus be distributed within the TWLT community ONLY. You understand and agree that your voice and face may be heard and shown respectively in said videos as they are recorded and you consent to this.
SERVICES
The services to be provided by the TWLT RTT Therapist and/or coach to the client are face-to-face on Zoom, as agreed jointly with the client. RTT Therapy and Coaching may address specific personal projects, business successes, or general conditions in the client's life or profession. Other therapy and coaching services include value clarification, brainstorming, identifying plans of action, examining modes of operating in life, asking clarifying questions, and making empowering requests or suggestions for action. Throughout the working relationship, the coach will engage in direct and personal conversations.
The client understands that successful therapy and/or coaching requires a co-active collaborative approach between client and coach. In the therapy and/or coaching relationship, the coach plays the role of a facilitator of change, but it is the client's responsibility to enact or bring about the change.
OUTCOME OF SESSIONS
The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, your TWLT RTT therapist and/or coach will always endeavour to use their absolute best efforts and skills to work with you towards your goals and intended outcomes.
You understand that although Rapid Transformational Therapy and TWLT's Grow2Glow Coaching has an incredibly high success rate, your TWLT RTT therapist and/or coach cannot and does not guarantee results since your own personal success depends on many factors that your TWLT RTT therapist and/or coach has no control over, including your willingness and desire to affect the changes inside of yourself.
STANDARDS OF BEHAVIOUR
During the course of any therapy sessions, your TWLT RTT therapist and/or coach will treat you with respect and not abuse the trust you place in them. They will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including your TWLT RTT therapist and /or coach, or any property belonging to either your TWLT RTT therapist and /or coach or any other person.
You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, your TWLT RTT therapist and/or coach will cancel the session and reserve the right to refuse to see you for any further sessions without refunding any payment already made.
CONFIDENTIALITY
All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:
1. Where you give permission for confidentiality to be broken
2. Where TWLT is compelled by a court of law
3. Where the information is of a nature that confidentiality cannot be maintained, for example:
• The possibility of harm to yourself or others exists
• In cases of fraud or crime
• When minors (under 18 years old) are involved
4. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.
You also understand that, at any time, your TWLT RTT therapist and/or coach may discuss aspects of your case with other colleagues keeping your full name and identity completely confidential always unless you have given permission otherwise.
LIABILITY & INDEMNITY
Under no circumstances will TWLT or your TWLT RTT therapist and/or coach be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by your TWLT RTT therapist and/or coach.
You release TWLT and your TWLT RTT therapist and/or coach from any liability or claims that could be made against them concerning your mental and/or physical well-being during the work that has been outlined and agreed upon (now and in the future) by signing these terms.
In addition, you agree to defend, indemnify, and hold TWLT and your TWLT RTT therapist and/or coach harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.
GOVERNING LAW
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle any dispute which may arise out of or in connection with these terms and conditions.
TERMS AND CONDITIONS UPDATES
These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started therapy and /or coaching with TWLT after a long period of absence.
DATA PROTECTION
For TWLT services, your personal data is collected, processed, used and stored in accordance with the following privacy policy: TWLT Data Protection and Privacy Policy.
By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check TWLT website periodically for any changes.
CONCERNS & COMPLAINTS
If you have a concern or complaint regarding your therapy, please discuss this with us at TWLT in the first instance and we will endeavour to resolve the issue.
STATEMENTS OF UNDERSTANDING
By signing the Client Agreement, you agree to abide by the terms and conditions of the Client Agreement. You also agree with the statements below:
I confirm that I have been advised by my TWLT RTT therapist and/or coach of the scope of the therapies that TWLT provides and give my full consent to receiving therapy sessions from my TWLT RTT therapist and/or coach.
I understand that results may vary from person to person and the agreement by my TWLT RTT therapist and /or coach to work on the issues or problems presented by me, using whatever therapies and/or coaching techniques that are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.
I understand that hypnotherapy or any other therapy or information provided by my TWLT RTT therapist and/or coach either in person or via telephone, email or internet, is not a replacement or substitute for medical, psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional.
I declare that, if advised by my TWLT RTT therapist and/or coach prior to or following any therapy sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval for my TWLT RTT therapist prior to the next therapy session.
I have been advised that I am free to terminate any or all sessions at any time.
I understand that my level of motivation is vital in the therapy and /or coaching process and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to recordings and/or carrying out other therapeutic tasks as appropriate.
I have accurately and truthfully answered any questions and provided background information during the initial consultation and /or first therapy session and will continue to do so during any subsequent therapy sessions.
CONFIDENTIALITY
By signing this form, I consent that my TWLT RTT therapist may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if I, as a client, am in imminent danger to myself or others; or if a subpoena of records has been requested.
I also understand that, at any time, my TWLT RTT therapist may discuss aspects of my case with other colleagues keeping my full name and identity completely confidential always unless I have given permission otherwise.